Front Desk Concierge

Job Description

Stratton Amenities is a full-service concierge solution providing luxury, hotel-style front desk concierge services for upscale apartments and condominium buildings. Our mission is to create the most hospitable experience for our associates, residents and clients.

We are seeking engaging, energetic, friendly, and professional individuals to provide outstanding service for our residents and guests in our luxury residential high-rise. The ideal candidate is passionate about providing exceptional hospitality and guest experiences.

We offer a fun work environment, competitive pay and exciting rewards based on performance and accomplishments.

Shifts: Part-Time/Full-Time

Position Requirements

Excellent verbal and written communication skills

Excellent problem-solving skills

Takes pride and ownership in the position and property

Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner

Have at least two year of hospitality experience

Possess amazing interpersonal skills and exceptional guest service abilities

Be organized, proactive, productive and self-motivated showing a positive attitude

Maintain a neat and professionally well-groomed appearance

Think clearly, quickly and efficiently and make concise decisions even under pressure

Main Responsibilities

Greet and direct residents and visitors with a pleasant attitude

Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations

Cultivate and retain cohesive relationships with residents, vendors and contractors

Professional telephone etiquette and message delivery

Accurately log guest packages, ensure timely delivery and perform package inventory audits

Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security

Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping, etc.

Ability to maintain confidentiality

Must be able to work flexible schedules including nights, weekends and holidays

Experience Requirements:

Experience in hospitality or upscale customer service or retail

Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We strongly believe diversity and inclusion are essential to making connections in a culture of service.

Part-time