Assistant Branch Manager II - Raytown

Job Title: Assistant Branch Manager II - Raytown

Branch or Department: Customer Experience

Salary/Wage: $23.85 per hour

Reports to: Branch Manager

FLSA Status: Overtime Nonexempt

Supervises: Specialty Associates, Customer Service Associates, Library Pages/Circulation Aides

Benefits Classification: Full Time

Work Location: Branch

Job Grade: 7

Hours per Week: 40

Work Schedule: Will include one evening per week and one weekend per month.

Hour per year: 2080

Revision Date: 2/1/2024

Open Until Filled

At Mid-Continent Public Library, we:

Imagine. We inspire innovation through curiosity and exploration.

Try new things. We empower what works and learn from the rest.

Lead the way. We connect people to information, ideas, and inspiration.

Welcome all. We embrace new perspectives and listen with humility.

Everything we do, we do together.

Position Overview

The Assistant Branch Manager II is responsible for providing excellent customer service to all staff and customers. As part of the collaborative leadership team of the Library, the Assistant Branch Manager II interprets and implements the direction of the Library to assigned staff members in the areas of supervision, Board policy, procedures, programs, and collection maintenance. This position keeps abreast of current library trends and services.

Essential Functions

Support the management of a branch staff of up to 35

Coordinates the work of employees in conjunction with the branch managers

Disseminates information in a timely manner to all staff members

Creates training for branch staff on mission enhancement service

Assess individual and team performance

Provides coaching and disciplinary action when appropriate

Assists the Branch Manager in the hiring process for 5-10 new hires annually

Support the Branch manager during the hiring process

Coordinates onboarding with Branch Manager and associated Departments

Supports Facility of under 23,000 sq. ft.

Walks interior and exterior building regularly to ensure safety for staff and customers

After hours contact for building issues

Point of contact for vendors and contractors

Curates’ collection and merchandising

Deselects and trains staff on deselecting library materials

Continually evaluates the branch materials collection

Plans and updates collection layout plan for Branch in consultation with assigned Associate Director for Public Service to improve access

Oversees and trains staff on floating process

Trains staff in efficient merchandising practices to engage customers

Regularly works directly with customers on the customer service floor to keep up skills and observe staff interactions. This duty includes being a role model and ability to train staff on exceptional customer service in areas of technology, reader's services, and account transactions. This also includes delivering materials outdoors to customers.

Education and Experience

Bachelor’s degree or 4 years Supervisory experience required

1 year of Supervisory Experience Required

1 year Library Experience Preferred

Required Knowledge, Skills, and Abilities

Job Knowledge, Including Librarianship

Intermediate knowledge of Intellectual Freedom principles is necessary to perform this position at a satisfactory level

Technology

Intermediate knowledge of Teams, Microsoft office 365 applications including Word, Outlook, Excel and Teams is necessary to perform this position at satisfactory level

Demonstrated aptitude to quickly learn other library operations software

Teamwork

Advanced knowledge of the importance of Teamwork and collaboration within departments is required to perform this position at a satisfactory level

Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level

The ability to modify workflows depending on daily demands, obligations and tasks demonstrates a satisfactory level of performance in this position

Leadership

Ability to assertively direct and supervise staff: including but not limited to responsiveness to staff needs, and personnel issues, and provide consistent evaluation

Ability to plan, schedule and assign appropriate workloads to staff

Ability to organize and prioritize

Decision Making

Advanced Knowledge of department processes and procedures are necessary to ensure proper decision making to perform this position at a satisfactory level

Demonstrates mature judgment and sound decision making skills in order to perform this position at a satisfactory level

Proven problem solving abilities

Ability to maintain confidentiality

Customer Service

Demonstrated excellence in customer service

Advanced proficiency in customer service skills with both internal and external customers

Ability to work professionally with difficult people

Ability to adapt to changing deadlines, workflows and tasks assigned while maintaining a polite, professional and collaborative demeanor exhibits a satisfactory performance in this position

Diversity, Equity and Inclusion

Demonstrating a basic understanding of the impact of DE&I on all aspects of the position exhibits a satisfactory level of performance in this position

The ability to apply a DE&I lens when interacting with coworkers, staff and the public exhibits a satisfactory performance level

Other

Ability to perform multiple tasks concurrently

Must be able to work with frequent interruptions and/or changing priorities

All successful leaders at MCPL should demonstrate

Advanced verbal, written, and discreet communication with management, coworkers, and the public in a clear, timely, and proactive manner

Ability to collaborate with Library leadership to effectively develop, adhere to, and work within the constructs of the library’s budget

Advanced ability to maintain effective and collaborative working relationships with multiple stakeholders

Advanced knowledge of a public library's mission and purpose, ability to provide clear expectations and direction, to manage competing priorities, to evaluate quality of work, and provide feedback and accountability

Advanced knowledge of department processes and procedures, expert knowledge of Library Professional Ethics, advanced knowledge of the impact of decision-making on MCPL, and demonstrated mature judgment to make department-level/system level decisions

Advanced proficiency in customer service skills through professional and collaborative interactions with internal and external customers

An advanced understanding of system-wide DEI initiatives in the organization, the impact of policies and procedures on DEI, and how DEI principles impact the workplace and library services

Age Requirement

Must be at least 18 years of age

MVR Requirement

Possession of a valid driver’s license and a reliable personal vehicle for use in carrying out the duties of this position including transportation of materials and equipment (mileage reimbursed)

Work Environment

(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public

Essential physical abilities to be accomplished with or without reasonable accommodation are:

Daily (greater than 50% of the time)

Standing (up to 1 hour at a time)

Walking (even ground)

Lifting 1-10 pounds

Lifting 11-25 pounds

Pushing/Pulling 1-10 pounds

Pushing/Pulling 11-25 pounds

Bending/Stooping

Kneeling

Reaching above shoulder

Receiving Communication and Instructions (vision, reading, hearing)

Conveying Communication and Instructions (Speaking, writing)

Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Sitting

Receiving Communication and Instructions (vision, reading, hearing)

Conveying Communication and Instructions (Speaking, writing)

Using computer data entry tools - keyboard, mouse, touchscreen, scanner

Frequently (up to 50% of the time)

Standing (more than 1 hour at a time)

Walking (variable surfaces)

Lifting 26-40 pounds

Lifting 40+ pounds

Sitting

Pushing/Pulling 26-40 pounds

Pushing/Pulling 40+ pounds

Standing (up to 1 hour at a time)

Standing (more than 1 hour at a time)

Walking (even ground)

Walking (variable surfaces)

Lifting 1-10 pounds

Lifting 11-25 pounds

Pushing/Pulling 1-10 pounds

Pushing/Pulling 11-25 pounds

Pushing/Pulling 26-40 pounds

Pushing/Pulling 40+ pounds

Bending/Stooping

Kneeling

Reaching above shoulder

Occasionally (approximately 1-2 times per month)

Climbing stepstools

Climbing ladders

Lifting 26-40 pounds

Rarely (1-5 times per year)

Lifting 40+ pounds

Climbing stepstools

Climbing ladders

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as required to meet the ongoing needs of the organization.

All applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring an accommodation should contact the Mid-Continent Public Library Human Resources Department at .

Applicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.