Data and Applications Assistant

Trillium Professional is now seeking a Data Applications Assistant in Providence!

This is a three month contract. They will need someone onsite for the first 30 days for training and then it will be fully remote.

This role focuses on providing technical support for the PRiSM application, with an emphasis on troubleshooting user-submitted issues, managing service desk tickets via Zoho, and ensuring workflow processes function smoothly. The ideal candidate will serve as a critical link between applicants, the certification team, and the Prism technical team, resolving front-end and back-end issues related to certifications, annual updates, and contract compliance.

Key Responsibilities:

-Serve as the primary liaison between applicants and the PRiSM service desk for technical support issues

-Submit, track, and manage help desk tickets using Zoho for issues related to workflows, uploads, and system errors

-Troubleshoot front-end application issues for vendors, including document upload failures and workflow disruptions

-Assist users with navigation and issue resolution within the PRiSM platform

-Escalate recurring or complex system issues to the appropriate technical teams

-Conduct back-end testing to ensure contract compliance and accurate system functionality

-Support annual updates and certification processes by identifying and resolving system-related barriers

-Monitor communication logs and troubleshoot issues in conversation tracking features

-Prepare and distribute recurring reports (weekly, monthly, quarterly) on system issues and resolutions

-Maintain documentation of common technical issues and solutions to support ongoing system improvements

-Data integration using Access and Excel

Required proficiencies:

- Excel

- Access

- MS Teams

Required Skills:

- Strong written and verbal communication skills

- Strong organizational skills and attention to detail

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.