Clinical Applications Consultant

Overview

Position Summary:

Responsible for ensuring total customer satisfaction within the Werfen installed base. Perform installations, validations/verification and training on Werfen analyzers. Provide on-going clinical support, customer education and consult with customers regarding matters of regulatory requirements and compliance.

Responsibilities

Key Accountabilities:

Performs Werfen instrument installations, validations/verifications and training inside and outside their assigned territory as directed by the Clinical Applications Manager (CAM). Coordinates the instrument go-live process with internal and customer stakeholders

Within their assigned territory installed base, responsible for ensuring total customer satisfaction and base maintenance

Responsible for customer clinical & technical support and education. Instructs customer on proper operation and clinical utilization of Werfen products

Achieves and maintains a high level of competency in technical knowledge of Werfen products and services. Strives to achieve similar competency regarding competitive systems

Achieves/maintains a comprehensive knowledge of regulatory requirements

Responsible for knowledge and competency regarding Data Management Systems (including presales, and post-sales support activity)

Identifies opportunities to further penetrate current Werfen installed base and grow revenue within assigned accounts. May assist Sales Consultant with lead generation through pre and post-sales support

Performs product demonstrations.

Participates in seminars, workshops and convention exhibit activities as requested by Management

Develops/ maintains an account list and calls on each according to required frequencies

Maintains aspects of Werfen Customer Databases and Property Accountability Documents

Manages and controls personal travel and expense budget

Prepares forecasts and other monthly reports as required by management

Responsible for complying with all regulatory (including ISO) mandated policies, procedures and work

Secondary Functions:

To be determined, as needed, by management

Budget Managed (if applicable)

Personal T&E Budget

Internal Networking/Key Relationships

To be determined based on department needs, to include interactions such as:

North America Commercial Operations

Customer Service

Technical Support Group

Skills & Capabilities:

The ideal candidate for this position will exhibit the following skills and capabilities:

Efficiently works under pressure to meet deadlines.

Proven technical proficiency and knowledge

Strong planning and organizational skills

Project management skills/experience desirable

Ability to communicate effectively at varying levels of the organization. Demonstrated proficiency in written and verbal communication

Demonstrated problem solving skills

Collaboration, capable of executing in a team environment.

Ability to present complex technical concepts for varying levels of customer staff, including physicians

Qualifications

Minimum Knowledge & Experience Required for the Position:

Education:

Associates degree in Medical Technology (preferred), Respiratory Therapy, Nursing or related scientific discipline required. Bachelor’s degree preferred

Experience:

Minimum of 2-3 years’ work experience in a lab or clinical setting

Additional Skills/Knowledge:

Strong computer skills (Word, Excel and PowerPoint)

Language: Fluency in English Required

International Mobility:

Required: No

Travel Requirements:

Approximately 80% of time