General Manager - Washington, DC

Job Description

When you step inside of a Tatte Bakery & Café you instantly feel great, comfortable and inspired. It’s a space where you can be yourself. You will be surrounded by the best of everything: authentic, caring and unique Tatte family members, delicious pastries, savory dishes, fresh ingredients and amazing coffee. Every day we strive to provide our guests with an exceptional experience at every opportunity. If you love and care about people and coffee, we want you!

The General Manager (GM) is the face of Tatte within our communities and to our guests. The GM is responsible for all facets of front-of-house café operations dedicated to delivering a warm, authentic and inspiring environment for both guests and team members, to thoughtful leadership, and to overall restaurant performance. Our GMs will work side by side with the FOH team and in partnership with Chef and back-of-house team to drive total four walls quality, standards and performance. GMs are passionate about delivering on the smallest details to uphold and grow the Tatte brand. Successful GMs at Tatte are strong people developers, teachers and performance managers, have high personal standards, hold an owner operator mentality, and are warm and genuine.

Summary of Responsibilities:

Demonstrates complete ownership of the business including total responsibility for the four walls and P&L ownership

Models authentic, warm guest experience and is responsible for instilling great service in team

Ensures the café is optimally staffed with individuals that embody Tatte’s values

Demonstrates keen people performance management skills with the ability to identify talent and develop managers and hourly team members

Displays skill in leading and navigating hard conversations

Continuously upholds Tatte brand and visual standards

Leads team members through effective and efficient operational execution

Ensures Food Safety in the café

Leads all café-level change management activities to ensure effective and accurate communication of new product, service and operational information that is able to be acted upon by the team

Ensures food, labor and controllable costs stay consistently within guardrails set by the company.

Oversees all café administrative requirements

Other duties as assigned

Working Conditions / Essential Functions

Ability to work a flexible schedule based on business needs (including days, evenings, weekends, holidays, and as emergencies arise)

Able to work ten hour-plus shifts, plus ability to stand, sit, squat or walk for extended periods of time, walk up and down stairs, and read

Able to grasp, reach overhead, push, lift and carry up to 50 pounds

Position Requirements

Minimum 2 years’ experience working as a General Manager, preferably in a high-volume, full service and/or polished fast casual restaurant

Ability to work well under pressure in a fast paced, ever changing work environment

Excellent verbal and written communication skills

Highly organized with strong attention to detail

High integrity and professionalism

High School education or equivalent

Preferred Skills

Hospitality Education: B.S. in Hospitality Management and/or A.S. Hotel and Restaurant Management

Proficient in Microsoft Office including Word, Excel, Outlook

Previous experience working with UltiPro, Toast - POS System, CrunchTime/TeamworX

ServSafe, Allergen and ChokeSaver Certifications

Our Benefits and Perks

Competitive pay (typically GM pay ranges from $75k-$90k+, depending on experience)

Quarterly bonus program

Parking benefit when in position

Paid vacation and sick time

401(k) (with a vesting match)

Free EAP employee assistance programs

Flexible schedule with no late nights

Health, dental and visual insurance

Internal English and Spanish classes

Free meals and drinks

Exciting potential for growth

Please note that we hire managers for the greater DC market, and while we strive to place them in cafes that are convenient to them, we do not guarantee placement at specific cafes.

Please note that Tatte is an E-Verify employer.

Full-time