Implementation Analyst (On-Site)

Job Description

Job Summary:

Avenu Insights & Analytics’ Payments division is a rapidly growing software development group supplying revenue collection and credit card processing services to government agencies. We are looking to expand our team to include an enthusiastic, highly motivated, self-reliant, and professional Technical Implementation Specialist. This is a full time, on-site position, located in Amherst, New Hampshire.

As a Technical Implementation Specialist, you will play a crucial role in configuring, deploying, and integrating our software solutions for clients. Your technical expertise and problem-solving abilities will ensure successful implementation, smooth project execution, and customer satisfaction. This role requires an understanding of software systems, excellent communication skills, and the ability to collaborate effectively with cross-functional teams.

Duties and Responsibilities:

Collaborate with clients to gather requirements, understand their business processes, and determine optimal technical solutions.

Design and configure software systems based on client needs, ensuring seamless integration with existing infrastructure and applications.

Conduct thorough analysis and testing of software configurations, identifying and resolving any technical issues or compatibility concerns.

Develop implementation plans, project timelines, and deliverables to ensure successful and timely execution.

Provide technical guidance and support to clients and internal teams throughout the implementation process, ensuring smooth transitions and efficient knowledge transfer.

Collaborate with software developers, quality assurance engineers, and other stakeholders to address complex technical challenges and optimize system performance.

Stay updated with the latest industry trends, best practices, and emerging technologies to enhance the implementation process and contribute to continuous improvement.

Document implementation processes, technical specifications, and troubleshooting guides to facilitate knowledge sharing and future reference.

Assist in training end-users on software functionalities, offering guidance and support to maximize their understanding and utilization of the system.

Serve as the primary point of contact for stakeholders, providing regular updates on project status, milestones, and risks.

Address stakeholder concerns or feedback related to technical implementation, ensuring alignment with project objectives.

Illustrate best practices and industry standards for technical implementation, emphasizing the importance of adherence to quality, security, and compliance requirements. Lead by example in demonstrating efficient workflows and effective problem-solving strategies.

Offer ongoing support and guidance to new hires as they navigate their roles and responsibilities within the implementation team. Be available to address challenges, provide feedback, and offer coaching to help them grow and develop professionally.

Education and Experience:

Bachelor's degree in Business, Computer Science, Software Engineering, or a related field.

3 + years of proven experience in technical implementations, preferably in a software company or IT consulting environment.

Knowledge, Skills and Abilities:

Understanding of software systems, including software architecture and databases.

Familiarity with database management systems (e.g., SQL, Oracle, MySQL) and data integration concepts.

Excellent problem-solving skills with the ability to analyze complex technical issues and develop effective solutions.

Strong communication skills, both written and verbal, to effectively collaborate with clients and internal teams.

Ability to manage multiple projects simultaneously and prioritize tasks in a fast-paced environment.

Detail-oriented mindset with a focus on delivering high-quality implementations and meeting project deadlines.

Proactive and self-motivated, with a continuous learning mindset and a drive for professional growth.

Work Environment:

The noise level in the work environment is usually moderate as the employee works in an office setting, at an individual workstation, using a telephone and computer

Physical Demands:

Must be able to remain in a stationary position for most of the day

Constantly operates a computer and other office productivity machinery, such as a printer/copy machine

This position needs to occasionally move about inside the office

The person in this position frequently communicates via telephone

Avenu Summary:

With the backing of four decades of public sector expertise and corporate capability, Avenu has successfully supported government services. Avenu was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Avenu is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Avenu offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Avenu offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Avenu is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Full-time