Administrative Officer II

Introduction

The Maryland Lottery and Gaming Control Agency (MLGCA) serves as one of the largest revenue sources for the State of Maryland, supporting important state programs and services including education, public health and safety, human resources and the environment. In addition to generating revenue from the sale of lottery products, the MLGCA is also responsible for the oversight of the state’s casino gaming program, providing direction and guidance to its casino partners on financial, security, regulatory and licensing procedures for the facilities. The Agency also regulates Sports Wagering, Daily Fantasy Sports and Electronic Bingo, as well as Instant Ticket Lottery Machines, which are located at almost 90 Veteran’s posts. Gaming in Maryland is a dynamic and growing business that operates around the clock, 365 days of the year.

GRADE

14

LOCATION OF POSITION

Maryland Lottery and Gaming Control Agency

1800 Washington Boulevard

Baltimore, MD 21230

Main Purpose of Job

The main purpose of this position is to provide support functions for Sales Operations in a coordinator role, oversee daily activities for sub programs of Sales with an emphasis on the Lottery Self-Service program in retail locations, including but not limited to: vendor interaction; PlayCentral terminal (PHD, PHDL and PEX) distribution and planning; review sales by unit, location & store type and develop/create reports for benchmarking; make suggestions on possible relocation of units due to underperformance; suggests promotions and/or sales incentives for sales growth via self-service vending machines; consults with Sales team on optimum retail placement for self-service vending machines; and reviews reports on service calls, installation schedules, equipment relocations and removals of equipment. This position relates to the mission of the agency by ensuring the retailer network is maintained at an optimum level; integrity is maintained at all times; and that sales at each retailer location are maximized through utilization of self-service terminals as well as through development and analyzation of reports and data.

MINIMUM QUALIFICATIONS

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes:

1. Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.

2. Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.

3. Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

DESIRED OR PREFERRED QUALIFICATIONS

Preferred Qualifications:

• 2-5 years of consumer products work experience, preferably in a sales environment

• Lottery industry experience

• Effective and strong communication skills

• Self-sufficient with standard PC software programs such as Google Workspace and Microsoft Office.

• Ability to multitask in a fast-paced sales environment

LICENSES, REGISTRATIONS AND CERTIFICATIONS

Employees in this classification may be assigned duties which require the operation of a motor vehicle. Employees assigned such duties will be required to possess a motor vehicle operator’s license valid in the State of Maryland.

SELECTION PROCESS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date. Successful candidates will be ranked as Best Qualified, Better Qualified, or Qualified and placed on the eligible (employment) list for at least one year.

EXAMINATION PROCESS

The assessment may consist of a rating of your education, training, and experience related to the requirements of the position. It is important that you provide complete and accurate information on your application. Please report all experience and education that is related to this position.

BENEFITS

STATE OF MARYLAND BENEFITS

FURTHER INSTRUCTIONS

Please make sure that you provide sufficient information on your application to show that you meet the qualifications for this recruitment.

Resumes will not be accepted in lieu of completing an application. All information concerning your qualifications must be submitted by the closing date. We will not consider information submitted after this date.

Applicants will be rated based on their description of job duties and responsibilities. Applicants should be thorough in completing this requirement.

The online application process is strongly advised.

If the online process is not available to you, you may complete and submit a paper application or direct any questions to:

Maryland Lottery and Gaming Control Agency

1800 Washington Blvd., Ste. 330

Baltimore, MD 21230

TTY Users: call via Maryland Relay

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State's diversity. People with disabilities and bilingual candidates are encouraged to apply.

We Thank our Veterans for their service to our country.