Salesforce Admin/Developer

Bizzell US is seeking an experienced Salesforce Admin/Developer to support FOH’s OneView platform, which is built on Salesforce Service Cloud. The selected candidate will be responsible for maintaining platform stability, developing automated workflows, and delivering Agile enhancements to improve user experience and operational efficiency.

Key Responsibilities

Platform Administration

Serve as the primary administrator for OneView, ensuring uptime, performance, and platform stability.

Manage user roles, profiles, permissions, security settings, and object configurations.

Maintain data integrity and cleanliness through validation rules, automation, and scheduled jobs.

Workflow Development & Enhancements

Develop and maintain Salesforce workflows, flows, process builders, and approval processes.

Build and refine custom objects, page layouts, and Lightning components as needed.

Implement Agile feature enhancements and resolve backlog items in bi-weekly sprints.

Integration & Support

Coordinate with developers and analysts to support OneView’s integration with other FOH systems (e.g., Power BI, SharePoint, Power Automate).

Troubleshoot and resolve application issues and enhancement requests raised by end-users or stakeholders.

Documentation & Governance

Maintain thorough documentation of all system configurations, workflows, and data models.

Ensure compliance with federal IT standards, FOH policy, and data governance best practices.

Requirements

Required Qualifications

Bachelor’s degree in Information Systems, Computer Science, or related field.

3+ years of experience with Salesforce administration and development.

Proficiency in Salesforce Service Cloud, Flow Builder, Apex triggers, and Lightning components.

Strong knowledge of Agile methodologies and sprint-based delivery models.

Preferred Qualifications

Salesforce Administrator and/or Platform App Builder certification.

Experience with public sector Salesforce deployments or working with HHS/CMS/NIH clients.

Familiarity with FedRAMP security frameworks and federal records management.

Work Environment

Hybrid work model with some on-site presence in Rockville, MD.

Must be available during core government business hours (7 AM – 6 PM EST).