Registration Processor

Description of Work

Start your journey towards success! Are you interested in a meaningful and rewarding career? If so, continue reading to learn more about this exciting opportunity with the North Carolina Department of Public Safety (DPS).

This position is located in Raleigh, North Carolina in the Private Protective Services Section and provides administrative office support to this section which is responsible for administering the licensing, education, and training requirements for persons, firms, associations, and corporations engaged in private protective services (security guards, alarm system technicians, private investigators, armored car operators, etc.) in North Carolina. PPS conducts background investigations for the licensing of private protective services occupations, registers employees of licensed companies, and enforces laws and rules through administrative disciplinary processes and the courts.

Specific responsibilities related to the Administrative Specialist I include:

Processing applications of individuals who wish to be employed in the private protective services industry (such as security guards and alarm system technicians).

Reviewing each application for accuracy and completeness.

Reviewing criminal history background checks to determine applicant's eligibility for registration.

Preparing appropriate correspondence if the application is denied, and preparing and distributing identification cards for approved applicants.

Significant contact with the public and industry stakeholders in person, over the telephone, and by email.

Other skills needed:

Excellent customer service.

Good oral and written communication (including telephone etiquette).

Ability to use correct grammar, vocabulary, spelling and proofreading.

Ability to operate a copier and other office equipment.

This posting is for multiple vacancies: Positions 60011439 and 60011457. Position #60011457 is a REPOST. Previous applicants MUST REAPPLY to be considered.

This is a full-time position (40 hours per week) with State Benefits, including paid vacation, paid sick leave, paid holidays, retirement, and health insurance. To view an example of total compensation, please click here NC OSHR: Total Compensation Calculator. The work schedule is Monday-Friday 8am-5pm.

We value our employees and are committed to providing flexibility in work schedules. This position qualifies for teleworking on a part-time basis as part of the State Telework Program.

About the NC Dept. of Public Safety (DPS):

The mission of DPS is to safeguard and preserve the lives and property of the people of North Carolina through prevention, protection, and preparation. DPS is comprised of approximately 6,000 permanent positions and nearly 13,000 NC National Guard soldiers and airmen. DPS employees help to ensure North Carolina is a safe place to live, work and visit through effective law enforcement, juvenile justice programs, emergency response and recovery and homeland security preparedness.

Knowledge, Skills and Abilities / Competencies

DPS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.

The Knowledge, Skills and Abilities (KSAs) listed below, along with the Minimum Education and Experience(E&E) are REQUIRED to qualify for this position.? All work history and education (including accurate dates of employment/attendance) must be documented on the application. Supplemental Questions are also a required part of the application: answers must reference education or work experience listed on the application. A complete, all-inclusive application maximizes an applicant’s potential to qualify for the position, as well as the highest possible salary. Salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Click here for more information and application resources.

[Resumes may be attached as a supplement to the application but are not a substitution for a complete application.]

To qualify for this position, applicants must demonstrate ALL of the following KSAs:

Experience processing a high-volume of applications and/or data entry.

Experience accurately interpreting or explaining information to clients/customers orally and/or in writing.

Experience collecting, entering, organizing, and/or analyzing data/information.

Experience answering a high-volume of customer or client inquiries by phone or email.

Management Preferences (These skills are not but managers may choose to interview/select applicants who demonstrate Management Preferences.)

Experience using Microsoft Word, Excel, and Outlook

Experience determining an applicant's eligibility based on established qualifying criteria.

Experience reviewing and evaluating criminal history information.

Experience as an employee of an occupational licensing board or other governmental regulatory authority.

Experience analyzing or interpreting statutes, administrative rules, regulations, policies, procedures, and/or training records.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience;

or equivalent combination of education and experience.

Supplemental and Contact Information

The North Carolina Department of Public Safety (DPS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws, state laws and Executive Orders. Consistent with the Americans with Disabilities Act (ADA), we are committed to full inclusion of qualified applicants and will review requests for reasonable accommodation to perform essential job functions during the hiring process or while on the job.

Public Service Loan Forgiveness Program

For applicants with student loans, becoming a state employee may include eligibility for the Public Service Loan Forgiveness Program. Visit to learn more.

Transcripts

Attaching transcripts is optional, however, we recommend applicants attach unofficial transcripts to assist in providing credit for education including in substituting education gained for experience. Additionally, qualifying for some positions may require validating hours of coursework in a specific field of study and transcripts are crucial to awarding credit. Degrees and transcripts must be achieved from an appropriately accredited college or university.

Applicants who earned college credit hours but did not complete a degree program, must attach an unofficial transcript to receive credit for education.

International degrees and transcripts must be evaluated for accreditation by a recognized evaluation service by the closing date of this posting.? Failure to provide documentation may result in ineligibility. The National Association of Credential Evaluation Services (NACES) has several options to provide credential verification:

Military Experience

Applicants seeking Veteran's Preference must attach a DD-214 Form (Certificate of Release or Discharge from Active Duty that includes Character of Discharge - Member 4 or Service 2 form) to the application.

Applicants seeking National Guard Preference:

A current member of the North Carolina National Guard in good standing must attach a NGB 23A (RPAS).

A former member of the North Carolina National Guard who served for at least 6 years and were discharged under honorable conditions, must attach either a DD256 or NGB 22.

The NC Dept. of Public Safety must adhere to the US Dept. of Justice Final Rule on the "National Standards to Prevent, Detect, and Respond to Prison Rape." PREA Hiring and Promotion Prohibitions

Due to the volume of applications received, we are unable to provide information regarding the status of your application. Please log in to your Government Jobs account and click "Application Status." If you are selected for an interview, you will be contacted by the hiring manager. If you are no longer under consideration, you will receive an email notification.

For technical issues with your application, please call the GovernmentJobs.com Applicant Support Help Line at . If there are any questions about this posting other than your application status, please contact .#PPB