Information Technology Analyst

The Organization

The City of Coronado is Accepting Applications for the position of

Information Technology Analyst

The Department of Administrative Services is responsible for the divisions of Finance, Human Resources, and Information Technology. The employees in the department support and reinforce City-wide operations with the goal of developing its most valuable resources - its people. This goal is jointly accomplished through the preservation of the City's financial resources; the commitment to attract and retain a skilled workforce; and the effective management of the City's information systems.

The Position

The City of Coronado is seeking two (2) skilled Information Technology Analysts to support the City's critical IT infrastructure and public safety technology needs. These roles offer a unique opportunity to work in a collaborative, service-oriented environment while supporting diverse departments and cutting-edge technologies.

Infrastructure IT Analyst

The Infrastructure Analyst will be responsible for a wide range of duties, including but not limited to:

Provide Tier 1, 2, and 3 Service Desk support for assigned departments and responsibilities, with emergency coverage support as needed

Participate in the IT team’s rotating on-call schedule, with primary support responsibilities for Police and Fire operations

Maintain, manage, and monitor hyperconverged infrastructure systems (Nutanix) and physical servers

Maintain, manage, and monitor the network, including fiber optic connections, static and dynamic routes, network ‘areas’, switches, and routers

Maintain, manage, and monitor leased line connections to various City facilities

Administer the City’s telephony infrastructure, including:

On-premises Mitel system and potential future cloud-based solutions

SIP trunking

City-issued mobile devices (excluding public safety)

Administer enterprise and local backup systems and services

Maintain, manage, and monitor video surveillance and access control systems

Manage external DNS and internal DNS/DHCP infrastructure

Oversee enterprise-level UPS systems in server rooms

Address and resolve server room equipment issues

Manage Active Directory Sites and Services

Administer remote access for employees and IT staff and remote support tools for IT staff

Monitor systems performance & manage alerting and logging platforms

Police/Fire IT Analyst

The Police/Fire IT Analyst will be responsible for a wide range of duties, including but not limited to:

Provide Tier 1, 2, and 3 Service Desk support for assigned public safety departments and responsibilities

Serve as the IT department support liaison for:

Police Department (PD): Attend weekly coordination meetings

Fire Department (FD): Participate in quarterly coordination meetings

Participate in the IT team’s rotating on-call schedule, with primary support responsibilities for Police and Fire operations

Police Department (PD) Support:

Maintain and support core PD infrastructure, including:

Active Directory, Group Policy Objects (GPOs), internal DNS, and DHCP for PD servers and domain

Computer-Aided Dispatch and Records Management System (CAD/RMS)

Provide ongoing support for in-vehicle and field technology, such as:

Mobile Computer Terminals (MCTs), 4G/5G mobile routers, multi-factor authentication (MFA), and License Plate Readers (LPRs)

Manage PD-issued mobile devices (Verizon and AT&T/FirstNet)

Procure and research hardware/software solutions to meet PD needs

Ensure compliance with Department of Justice (DOJ) and Criminal Justice Information Services (CJIS) standards

Deploy and support surveillance equipment, including traffic and special event cameras and portable camera trailers

Fire Department (FD) Support:

Coordinate technology systems used by the Emergency Operations Center (EOC)

Support mobile device deployment (iPads) in FD apparatus and vehicles

Manage FD-issued mobile phones (Verizon and AT&T/FirstNet)

Serve as IT liaison to San Diego Fire-Rescue Department (SDFD) Dispatch

Administer the Station Alerting System (U.S. Digital Designs)

Support cloud-based and hybrid applications, including:

TeleStaff (cloud) scheduling

Narcotics Vault (cloud) tracking

Knox Box (cloud) keybox systems

Procure and research minor technology tools and software specific to FD operations

Ideal Candidate

The ideal candidates for these Information Technology Analyst roles will be forward-thinking, service-driven professionals with a strong technical foundation and a passion for supporting essential City operations. They will be adept at troubleshooting complex systems, communicating effectively with both technical and non-technical stakeholders, and adapting to evolving technologies.

To view the full job description, select the following link: Information Technology Analyst

Minimum Requirements

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

At least three (3) years of increasingly responsible information systems/technology analysis, network design and support, and administration experience.

Education/Training:

Equivalent to a Bachelor's degree from an accredited college or university with major course work in information systems/technology, computer science, or a related field. Public Safety information system experience is desirable.

Licenses and Certificates:

Possession of a valid Class C California Driver’s License with a safe driving record.

Certification in one or more technical or application support areas such as network administration and management, cybersecurity, Internet and/or database administration is desirable.

Desired certifications include but are not limited to: ISC2 Certified Information Systems Security Professional (CISSP), Microsoft Certified Systems Engineer, Cisco Network Associate, PMI Project Management Professional (PMP), CompTIA Network+ or Security+, Axelos ITIL Foundation.

Examination & Selection Process:

Application Review Phase:

A completed City of Coronado employment application and resume must be received by the Human Resources Division. Applications will be reviewed on the basis of relevant education, training, and experience.

Examination Phase:

Applicants considered most qualified will be invited to participate in an oral panel interview (100%).

Department Interview:

The top candidates will be invited to a final interview with the IT Manager and Director of Administrative Services.

Candidate Selected:

The final candidate will be issued a conditional offer, subject to the successful completion of a medical exam including a drug screen, polygraph, and a thorough Law Enforcement background check (Pre-Employment Questionnaire) conducted by the Coronado Police Department.

Additional Information:

All candidates who successfully obtain a 70% or above in each phase of the exam process will be placed on an eligibility list for a period of at least six months. The City of Coronado participates in E-Verify, and all new employees are required to submit verification of legal right to work in the United States. The City of Coronado is an equal opportunity employer (EOE). Individuals with disabilities who will require a reasonable accommodation in order to participate in any portion of the examination process may voluntarily request the accommodation from the City five working days prior to the requested accommodation. Documentation of the need for the accommodation may be required upon receipt of the request.

Supplemental Information

The Coronado Community:

Rich in history, natural beauty, and a charming ocean village atmosphere, Coronado is most deserving of its royal "nickname" - The Crown City.

Surrounded by the Pacific Ocean, Glorietta Bay, and San Diego Bay, this picturesque seaside resort destination is linked to the Southern California coastline and the city of San Diego by the graceful and stately San Diego - Coronado Bridge, and to the south by a narrow strip of land known as the Silver Strand.

This uniquely enchanting city which measures 13.5 square miles, is home to some of the world's most pristine beaches, 18 public parks, an 18-hole golf course, tennis courts, a public pool, and recreation facilities, as well as dedicated bicycle paths.

This vibrant, thriving community welcomes more than 2 million visitors annually to soak up the sun and the sand while enjoying the lush surroundings and village appeal of Coronado. With 15 hotels, including amongst them three world-class resorts, 1,900 hotel rooms, and many highly acclaimed restaurants, this island community has a resident and Navy population of approximately 23,000 as well as a flourishing tourist population. Coronado is also home to Naval Air Station North Island, Coronado (NASNI) Naval Amphibious Base Coronado (NAB), and Silver Strand Training Complex, Coronado, supported by nearly 20,000 military and civilian personnel.

What Coronado has to Offer:

A rich benefits package contributes to the total compensation value. Benefits include a monthly cafeteria allotment of $2,168 voluntary retirement savings/deferred compensation, tuition reimbursement, group term life, short-term and long-term disability coverage, an employee assistance program, and more.

The Retirement Benefit Formula for Classic CalPERS hired prior to January 1, 2013, is Members is 3% at 60. The current employee contribution rate is 9.5%.

The Retirement Benefit Formula for PEPRA CalPERS Members, hired after January 1, 2013, is 2% at 62. The current employee contribution rate is 7.50%.

As part of ensuring our employees maintain a work/life balance, employees earn 144 hours of Annual Leave per year for the first 5 years. After 5 years, the accrual rate increases.

The City provides Term Life and Accidental Death & Dismemberment (AD&D) insurance in an amount equal to a one-time annual salary or $50,000, whichever is greater, at no cost to the employee.

The City provides short- and long-term disability insurance equal to 66 2/3% of income. Employees that earn over the maximum benefit of $5,000/month available under the long-term disability plan, have the option to purchase enhanced long-term disability insurance.

The City provides up to $2,000 per fiscal year for reimbursement of directly related costs of tuition, school fees, books, and required materials for approved courses and professional development opportunities. Student Loan Repayment can be used under this benefit.

Longevity Pay; bonus at 10 years and every 5 years after.

Lateral Vacation Service Credit, effective January 1, 2023, employees shall be given credit for prior verifiable public service employment for annual leave accrual rates.

Access to community pool and gym.

Valuable experience, training opportunities, and engaged leadership in a supportive community environment.

TO VIEW AN AERIAL TOUR OF OUR CROWN CITY, CLICK HERE