NV - Site Administrative Technician II

Job Details

High Desert State Prison - Indian Springs, NV

Description

Qualifications

Education & Experience Requirements

High school diploma or equivalent

1-3 years’ technical and office experience required

Minimum of 2 years of related IT/Telephony Installs and Troubleshooting experience

Proficient with Telephony, Networking, and an understanding of wireless technology

Basic writing, organizational, and oral communication skills required

High accuracy in data entry skills

WPM and accuracy level: 50+

Working Conditions

All work is done in a correctional facility.

Position Requirements

Must have and maintain a clean criminal background to ensure facility clearance approvals are secured.

Must respond to repair requests, arriving promptly after reasonable notice – 24x7, except when on vacation or personal leave.

May require weekend and evening hours.

Be comfortable working in a correctional environment and respecting the limitations of controlled environments

Proficient in Microsoft Office (Word, Excel, Power Point and Outlook)

Maintain service objectives and drive for results

Supporting Competencies/Skills

Analyze Issues: Gathers and analyzes the most critical information needed to understand problems; probes and looks past symptoms to determine underlying causes of problems and issues; integrates information from a variety of sources to arrive at optimal solutions; detects inaccuracies or flaws in reasoning; and defines reasonable alternatives to resolve problems.

Build Relationships: Relates to others in an open, friendly, accepting, and respectful manner; is viewed as approachable and shows interest in others; develops and maintains high-quality relationships with managers, peers, and direct reports; demonstrates style flexibility when relating to a variety of people and situations; uses formal and informal networks to get things accomplished; identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization; and builds and maintains appropriate contacts and networks with people in the industry or profession.

Champion Change: Approaches problems with curiosity and open-mindedness; generates innovative ideas and solutions; stimulates creativity and innovation in others; challenges the way things have always been done; champions new ideas and initiatives; and supports those who initiate change and take risks.

Drive for Results: Sets challenging goals and puts a top priority on getting results; conveys a sense of urgency and drives issues to closure; persists in the face of obstacles; demonstrates initiative and sets high personal standards of performance; maintains a consistent, high level of productivity; and is committed to the organization.

Use Sound Judgment: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing, and available resources; makes timely decisions on problems and issues requiring immediate attention; and makes sounds decisions on complex issues and problems.