Fraud Analyst

Job Details

Headquarters - Midland, TX

Full Time

Banking

Description

General Summary

The analyst, under general supervision, but in line with established policies and procedures, is responsible for the bank’s fraud functions which involve a wide range of duties related to all departments within CNB.

Principal Duties and Responsibilities

Responsible for staying up to date on and complying with all applicable banking laws and regulations as well as CNB policies and procedures.

Handle telephone inquiries from customers, the personnel of other departments, other financial institutions, and law enforcement regarding fraud.

Review Fraud Net, Loss Avoidance, and CrimeDex alerts for fraudulent activity.

Monitoring and investigating all items in Fraud Manager, Fiserv daily reports, FraudMap, and other software for fraudulent activity.

Process and file fraudulent items with Law Enforcement to try to recover losses to the bank.

Verify debits and deposits on all new accounts.

Assist in processing Subpoenas and Garnishments.

Complete SARS for compliance.

Complete numerous spreadsheets on fraudulent activity.

Keep up to date on the latest fraud scams and activity.

Assist Compliance Department with Compliance Committee meetings and keep track of bank policies and procedures up for Board approval.

Maintain regular and punctual attendance.

Work cooperatively with others.

Work overtime as needed.

Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.

Qualifications

Skills and Abilities Required

Analytical skills required to review data.

Ability to adapt to technological changes and apply new knowledge to responsibilities.

Ability to exercise good judgment and maintain confidentiality.

Certification/Education and Experience

Ability to deal effectively and tactfully with customers and the personnel of other departments.

Excellent problem-solving skills to properly handle customer problems and determine whether requests for confidential information should be furnished or refused.

Broad knowledge of departmental operation, policies, and procedures, and computer-generated reports.

Ability to recognize irregular or suspicious transactions and take the appropriate steps to prevent loss.

Working Conditions

Secure work area due to sensitive customer information.

Busy environment with minimal noise.

Indoor, in an office environment, with a typical 40-hour workweek.

Considerable effort and eyestrain from continuous computer use.

Physical requirements

Occasionally move office equipment and files weighing 10+ pounds.

Constantly operate a computer, a calculator, copy machine, printer, and other office equipment.

Must be able to remain in a stationary position for long periods of time to process work.