District Manager

Member: Late Night Slice - A Columbus-founded pizza joint specializing in by-the-slice offerings and an irreverently fun atmosphere that is focused on experience as much as it is on serving excellent pizza. Open lunch, dinner, and late night for dine-in and carryout orders of all sizes.

Job Title: District Manager

Reports To: Director of Operations

FLSA Status: Exempt

The District Manager will be responsible for overseeing the operational and financial performance of multiple restaurant locations within the designated region. This role requires a skilled leader with the ability to enhance profitability, drive brand standards, develop teams, and foster a culture of excellence and community in service and hospitality.

Essential Duties and Responsibilities:

Operational Oversight: Ensure the successful implementation and maintenance of operational standards across all restaurants in the region, including food quality, service standards, cleanliness, and adherence to health regulations.

Financial Management: Monitor and analyze financial performance metrics, including sales, labor costs, and profit margins. Develop and implement strategies to improve financial outcomes and achieve budget targets.

Team Leadership: Recruit, train, and mentor restaurant managers and staff. Foster a positive working environment that encourages employee engagement and development.

Performance Evaluation: Conduct regular performance reviews of restaurant managers, providing feedback and strategies for improvement. Assess restaurant operations and develop action plans to address any operational issues.

Customer Experience: Ensure exceptional hospitality across all locations. Address customer feedback and complaints promptly and effectively. Take a proactive approach to hospitality standards and guidance.

Strategic Planning: Collaborate with Executive Team to develop and execute business plans and initiatives for growth and market expansion in the region.

Marketing and Promotions: Work with the marketing team to leverage local marketing efforts and promotional campaigns that drive traffic and increase brand awareness.

Reporting: Prepare regular reports on operational performance, financial metrics, and compliance with corporate standards for the Executive Team. Competencies:

Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Communication: Ability to communicate with customers, employees, management, and vendors. Conveys expectations to and provide concise and timely reporting.

Time Management: Uses his/her time effectively and efficiently. Values time. Concentrates his/her efforts on the more important priorities.

Work Quality: Directly responsible for quality control. Consistently achieves desired outcomes with a minimum of avoidable errors and problems.

Safety: Organizes and trains other in proper safety standards. Ensures practices are followed daily.

Teamwork: Promotes cooperation and commitment within a team to achieve goals.

Customer Service: The ability to satisfy the expectations and requirements of customers. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Handles difficult situations.

Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job. Experience and Requirements:

5+ years of experience in restaurant management, with at least 2 years in a multi-unit managerial role.

Strong financial acumen and experience with P&L management.

Excellent leadership and team-building skills.

Exceptional communication and interpersonal skills.

Ability to work in a fast-paced environment and manage multiple priorities.

Proficient in Microsoft Office Suite and restaurant management software.

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