Collision Center Customer Service Representative

Customer Service Representative

Jerry’s Leesburg Collision is now hiring a Customer Service Representative.. Leesburg Collision has been in business for over 40 years and is located in Leesburg Virginia. We have one single goal- offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

Why Choose Leesburg Collision?

Competitive Pay

Continuous Training

Supportive Team Culture

Medical/Dental/Vision

Paid Time Off Paid Holidays

No weekends

Rewarding Work

Customer Service Representative (CSR) is the first impression of Leesburg Collision's customer experience.

Responsibilities

Explain and educate customers on repair processes on a high level, including insurance claim information and processes.

Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes.

Coordinate Rental Car /Tow companies to provide a one-stop service to all customers.

Ensure all vehicles are delivered to customers in immaculate condition.

May assist in customer communication throughout the repair process.

Monitor estimate/repair appointments and proactively give friendly reminder texts/calls of the appointment.

Secure proper payments

Assist with reconciling invoices to payables report daily and monthly (as applicable)

Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area.

Perform other administrative tasks and duties as required to successfully meet the needs of the business.

Qualifications

Must be at least 18 years of age.

Previous experience in customer service, sales, or other related fields is preferred.

Must have a valid driver's license

Effective communication (written and verbal) and interpersonal skills are required.

Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment.

Integrity-Respect and accountability at every level and every interaction

Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

Innovation-Develops and displays innovative approaches and ideas to our business

Teamwork-Contributes to building a positive team spirit and supports everyone’s efforts to succeed

If you are interested in joining Leesburg collision center, please submit your resume online or apply at 850 Trailview Blvd, SE, Leesburg, VA, 20175 or call .

Leesburg Collision Center is proud to be an equal-opportunity workplace and an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.