Client Services Manager

Job Description

Local candidates will be given priority

This Jobot Job is hosted by: Joyce Courter

Salary: $55,000 - $65,000 per year

A bit about us:

For over 20 years, we have become Hawaii's go-to agency for all digital marketing, advertising, and MarCom needs. Due to continued agency growth, we have an immediate need for a Client Services Manager handle some of our biggest local accounts. Ideal candidates will have agency-side experience managing multiple clients for their traditional and digital marketing needs.

This is a fulltime direct hire role; we are fully onsite in our beautiful Honolulu office (relocation is not available).

Why join us?

* Comprehensive benefits package including 401K match (from day one) and 100% paid medical for employees

* Opportunity to learn all facets of digital marketing and advertising

* Great work environment

Job Details

We are currently seeking a Client Services Manager to join our fast-paced agency. This position is an integral part of our company, responsible for building and maintaining relationships with our clients, understanding their needs, and ensuring that we deliver top-notch service that exceeds their expectations. The ideal candidate will be a strategic thinker with a strong background in agency work and an unwavering commitment to customer satisfaction.

Is your background a match?

* 3+ years of experience in a client services role within an agency setting (required)

* Exceptional communication and presentation skills, with the ability to engage and influence clients

* Strong project management skills, with the ability to manage multiple projects simultaneously and meet tight deadlines

* Prior F&B industry experience is a plus

* Strategic thinker with a strong understanding of marketing strategies and trends

* Team player with a positive attitude and a strong work ethic

* Bachelor's degree in Marketing, Business, or a related field

* Proficient with Google Suite

What will you be doing?

* Develop and maintain strong relationships with clients, understanding their business needs and objectives to provide exceptional service

* Coordinate with internal teams to ensure that client needs are met in a timely and efficient manner

* Identify opportunities to upsell or cross-sell services to existing clients

* Address client issues and concerns, resolving problems effectively to ensure client satisfaction

* Develop comprehensive project plans to meet client goals

* Monitor project progress, timelines, and budgets, communicating updates and changes to clients regularly

* Conduct regular client meetings and presentations to keep them informed and engaged

* Stay updated on industry trends and developments, using this knowledge to provide strategic advice to clients

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.Company Description

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection. As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

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Full-time