Office Assistant

Job Description

We are looking for a dedicated and bilingual Spanish Office Assistant to join a compassionate, service-oriented team supporting a funeral home client in Commerce, California. This contract-to-permanent position offers an opportunity to work in a meaningful, client-focused environment where professionalism, empathy, and attention to detail are highly valued. If you thrive in administrative roles and are committed to providing thoughtful, respectful support during sensitive times, we encourage you to apply.

Responsibilities:

• Communicate effectively in both English and Spanish, ensuring all interactions are handled with cultural and emotional sensitivity.

• Respond to client inquiries regarding services, pricing, and scheduling with clarity and respect.

• Coordinate service appointments and manage related documentation with precision and care.

• Maintain accurate and organized client records through efficient data entry.

• Collaborate with team members to ensure seamless and timely service delivery.

• Uphold strict confidentiality and discretion in handling sensitive client information.

• Provide support in handling inbound calls and addressing client needs promptly.

• Assist with general clerical duties, including billing functions and document preparation.

• Utilize Microsoft Office applications and other software systems to complete administrative tasks efficiently.• Fluency in both Spanish and English is required.

• At least 1 year of experience in a customer service, front desk, or administrative support role.

• Proven ability to demonstrate compassion and professionalism in sensitive situations.

• Strong interpersonal, verbal, and written communication skills.

• Proficiency in Microsoft Office tools, including Word, Excel, and Outlook.

• Familiarity with CRM systems or other computer programs is a plus.

• Sales or upselling experience is an advantage.

• Ability to maintain confidentiality and handle sensitive information with discretion.