Program Coordinator

Job Description

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, legal, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Located on the Upper East Side of Manhattan in the historic mixed-use Park Avenue Armory, Lenox Hill Neighborhood House’s Women’s Mental Health Shelter is a 24-hour program that addresses the critical issues facing 80 homeless women, aged 45 and over, who have histories of mental illness. Through a comprehensive continuum of care and programming that includes social work services, medical, nursing and psychiatric care, specialized peer support, housing placement, benefits assistance, arts and recreation and food and nutrition programs, our talented, multi-disciplinary team comprising social workers, mental health clinicians, nurses, psychiatric providers, peer advocates and program assistants, helps clients to transition from homelessness to permanent housing.

The Program Coordinator will be an integral member of our Shelter team, joining other administrative staff, social workers, program assistants and operations managers to serve our clients every day. Reporting to the Shelter Director of Operations, the Program Coordinator will support our organizational vision towards ensuring a safe and supportive environment for all clients, staff and visitors while providing our clients with the best possible care and services.

The Program Coordinator will:

Provide leadership and direction for operational staff, monitoring access control systems on assigned shifts and ensuring coordination between program assistants, contracted security and maintenance service staff, clinical staff and clients

Ensure our comprehensive daily operations including meal service, customer service, front desk reception, laundry and line services and other programming occur in a client-centered and effective manner

Handle administrative, programmatic and operational assignments and database reporting and entry including serving as point on vacancy control and reporting, incident reporting procedures and requirement documentation and more to ensure they are conducted in accordance with our high-performance standards and government regulations

Maintain necessary documentation and take lead on promptly reporting incidents and handle the administration of all incident reporting procedures and requirements

Interface daily with clients by providing excellent customer service by greeting and orienting clients, fielding questions and responding to client needs

Serve as lead on shift for deescalating on-site crises and conflicts by providing problem-solving and conflict resolution to clients

Work directly with clients to assist with activities of daily living, including but not limited to, providing support for laundry, decluttering dorm areas

Assisting with client medication administration and observation

Support clients with the shelter intake process, identifying priority concerns and additional supports as needed

Participate in a shared on-call rotation with other supervisors to provide support and ensure continuity of operations at a 24/7 program

Lead the coordination of scheduling and uses of program spaces throughout the shelter for various programmatic uses including volunteer and staff led group and programming events

Work closely with Food Services, Facilities, Social Services, and other Lenox Hill Neighborhood House departments to coordinate smooth collaboration and consistency across operations

Collaboratively assess and maintain operations service goals and priorities with the Shelter team, ensuring compliance with all required protocols and regulations and identify potential problems affecting the program

Complete all other responsibilities and duties as assigned by the Director of Operations

Qualifications:

The ideal candidate for Program Coordinator thrives in a highly social and busy community setting and is willing and able to work a fast-paced schedule that will include evenings and weekends and some holidays given our 24/7 operating schedule and the expansive needs of our clients. The ideal candidate will possess strong communication, organizational, customer service and administrative skills and be able to multi-task in a fast-paced environment. As part of a collaborative team, the Program Coordinator must possess exceptional communication skills and be a team-player. Bachelor’s degree, with relevant experience in the field of homelessness services, behavioral health, substance use services or residential support preferred. Fluency in Spanish is ideal.

The Programming Coordinator must be willing and able to work a non-traditional full-time schedule, from 3pm – 11pm Thursday – Monday (Tuesdays and Wednesdays off) with willingness to adjust schedule during the initial training period.

Salary: $65,000 annually

What We Offer

Comprehensive health insurance choices for staff and their families

Extensive paid time off – 25 days’ vacation time; 13 holidays; and substantial sick time

Matching contributions to Retirement Plan

Wonderful paid parental leave policy for all staff

Professional Development Opportunities – conferences, trainings, lectures and more

Free Life Insurance – 3x annual salary

Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit

Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)

We like to have fun! Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.

State-of-the Art Fitness Center, Gym and Swimming Pool

Free Fitness classes for staff

PSLF (Public Service Loan Forgiveness) Eligible Employer

The best colleagues in New York!

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.

Compensation details: Yearly Salary

PI6d09b8856754-25405-37668589

Full-time