Desktop Support Analyst

Job Description

We are looking for a dedicated Desktop Support Analyst to provide exceptional desktop support to our team in Walnut Creek, California. This Desktop Support Contract to permanent position offers the opportunity to work in a dynamic environment, assisting with troubleshooting, hardware setup, and system maintenance. If you are passionate about technology and problem-solving, we encourage you to apply for this Desktop Support Analyst role. This Desktop Support Analyst is great for someone who is just starting their IT career.

Responsibilities:

• Provide Level 1 and Level 2 technical support to resolve hardware and software issues efficiently.

• Troubleshoot computer systems, swap out malfunctioning devices, and ensure minimal downtime for users.

• Set up workstations and configure peripherals such as printers and scanners.

• Perform desktop imaging and ensure consistent deployment of Microsoft Windows 10 across devices.

• Travel occasionally between locations to provide on-site support as needed.

• Maintain a detail-oriented and organized workspace, primarily based in Walnut Creek.

• Collaborate with team members to enhance system functionality and user experience.

• Document technical support activities and maintain detailed records of resolved issues.• Proficiency in Microsoft Windows 10 and related troubleshooting techniques.

• Hands-on experience with computer and desktop imaging processes.

• Ability to set up, configure, and manage hardware peripherals.

• Strong problem-solving skills and attention to detail in a fast-paced environment.

• Excellent communication skills to interact effectively with team members and users.

• Willingness to travel occasionally between sites as required.

• Prior experience in a help desk or desktop support role is preferred.