Logistics Operations Coordinator

Job Description

Description:

The Logistics Ops Coordinator plays a pivotal role in ensuring the efficient operation of our distribution center and a seamless customer experience. This position is responsible for executing and coordinating a wide range of logistics, administrative and operational functions, including Advance Shipping Notice (ASN) creation and submission, customer and carrier portal management, shipment routing, label generation, SAP data management, transportation coordination, and overall administrative support to the shipping and distribution teams. This role will also take ownership of customer portal data entry and customer routing processes, ensuring compliance and operational excellence, while supporting the broader shipping operation.

Key Responsibilities:

Advance Shipping Notice (ASN) Submissions:

• Accurately prepare and submit ASN submissions, ensuring timely transmissions of critical shipment information

• Proactively resolve any ASN discrepancies by collaborating with internal teams, carriers and customers

Customer and Carrier Portal Administration:

• Accurately enter and maintain shipment data within portals according to customer-specific guidelines and timing.

• Engage in customer and carrier facing communications a to meet deadlines and ensure compliance with evolving customer requirements.

• Take full ownership of portal data entry, ensuring accuracy, completeness, and real-time updates of shipping and order information.

• Manage customer-specific routing guides, labeling and processes

• Validate shipment routings, including LTL and full truckload, against customer expectations to minimize errors, delays, and fines.

• Act as a subject-matter expert on portal and routing requirements for internal teams, providing cross training as needed.

Shipment Routing:

• Coordinate, document and update shipment routing processes.

• Liaise with customers to confirm delivery windows, special handling, and carrier preferences.

• Support the routing of LTL and time sensitive shipments as needed

Label Generation and Printing:

• Generate, print, and audit shipping labels, ensuring that all shipments meet customer specifications and regulatory standards.

• Collaborate with the Shipping team to troubleshoot label discrepancies before shipments leave the facility.

SAP Data Management:

• Perform timely and accurate data entry into SAP for shipment creation and order fulfillment.

• Extract reports and analyze SAP logistics data to support decision-making and reporting needs.

Client and Carrier Engagement:

• Maintain a high level of professionalism while interacting directly with clients and transportation carriers.

• Proactively communicate shipment status, exceptions, and resolutions to customers, carriers and internal stakeholders.

Cross-functional Collaboration:

• Collaborate closely with Production, Customer Service, and Distribution teams to ensure orders are fulfilled correctly and on schedule.

• Act as the key link between shipping operations, production and customer service teams to solve order fulfillment issues and manage priorities.

• Participate in team meetings and contribute to process improvement initiatives.

Administrative Support:

• Provide administrative and operational support to the Distribution Center Manager, shipping team, Customer Service and LTL coordination efforts

• Assist with reporting, recordkeeping, internal and external communications related to logistics execution

• Help maintain and improve standard operating procedures (SOPs) and support the onboarding and training of new team members

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision

Location: Woodridge, IL

Schedule: Full-time, onsite Standard hours: 7:00 AM – 3:30 PM (M-F)

Office setting. Frequent interactions with distribution, production and customer service

Occasional extended hours may be required during peak periods.

Requirements:

• High School diploma or equivalent required

• Minimum of 3 years' experience in logistics, shipping or distribution center administration.

• Proficient in SAP, Microsoft Office and logistics management software.

• Strong knowledge of shipping documentation, ASN processes, FTL and LTL routing.

• Exceptional organizational skills, attention to detail, and accuracy.

• Strong written and verbal communication skills.

• Ability to independently prioritize multiple tasks, collaborate within a team and thrive in a fast-paced environment.

• Proven ability to engage cross-functionally with internal and external teams.

• Prior experience managing customer/carrier portals and interpreting routing guides is highly desirable.

PIe8e07bf9e445-25405-37576172

Full-time