Product Operations Associate

About Ruggable:

Ruggable is a leading direct-to-consumer e-commerce brand based in Los Angeles, California with an extraordinary track record of high, profitable growth. We pride ourselves on having an extremely loyal customer base and a talented team made up of genuinely caring people who take action and deliver results. We are venture-backed and own a patented washable rug design that's disrupting the home décor industry. Our mission is to empower our customers to live vibrantly with beautiful products that don't compromise on function. If you're passionate about consumer products, e-commerce, and high-growth start-ups, keep reading!

Ruggable is looking for a Product Operations Associate that will play a key role in ensuring the smooth execution of our product roadmap. This position sits at the center of the action—working internally with Product teams and key cross-functional stakeholders to shepherd products from concept to launch.

You’ll be responsible for managing project plans, coordinating sample workflows, tracking timelines, resolving blockers, and keeping everyone aligned and informed. You’re equal parts process-oriented and flexible, knowing how to implement structure while staying responsive to a fast-paced, creative environment.

What You’ll Do:

Project Management & Execution

Support product development and launch through detailed project management, partnering closely with Product, Marketing, Operations, Technology and International teams

Ensure all project tasks have clear ownership and all activities and deadlines are understood by the project team.

Track key milestones, deliverables, and deadlines; flag risks and propose solutions.

Maintain project documentation (timelines, trackers, decision logs, etc.).

Identify and implement process improvements when needed.

Cross-Functional Communication

Serve as the connective tissue between Product, Operations, and Marketing teams—ensuring key product details and timelines are communicated clearly.

Ensure product information (launch dates, specs, images, etc.) flows accurately and efficiently to all stakeholders.

Collaborate with Operations to align on manufacturing readiness and product delivery timelines.

Partner with Marketing to support go-to-market planning and ensure timely asset and sample handoffs.

Sample Coordination & Management

Manage the sample request and tracking process for internal reviews, marketing shoots, and product validation.

Coordinate with Manufacturing and Design teams to ensure timely creation and delivery of samples.

Maintain accurate sample logs, track inventory, and manage shipping and receiving.

Act as point of contact for all sample-related inquiries and logistics.

Tools & Process Support

Maintain project management tools (e.g., Asana, Smartsheet) to ensure accurate tracking and reporting.

Help refine internal processes for sample handling, cross-team communication, and documentation.

What You’ll Need to Have:

Required:

2+ years of experience in project management/coordination, product operations, or a related role.

Strong project management skills and ability to juggle multiple projects and shifting priorities in an organized manner.

Ability to build relationships cross functionally and support both internal and external customers

Excellent organizational and communication skills.

High attention to detail, follow-through, and accountability.

Proficiency in Google Workspace and project management tools (Asana, etc.).

Comfortable in a fast-paced, ambiguous environment with evolving priorities.

Ability to lift up to 30 lbs

Preferred:

Product operations background

Background in home décor, textiles, or fashion

Familiarity with PLM systems or product lifecycle processes.

Compensation:

$85K-$95K per year base salary

An annual bonus percentage that varies based on level of role

Employer matching (up to 3% of base salary) for company sponsored 401K plan

At Ruggable, we offer competitive compensation and benefits packages. Ruggable is an Equal Employment Opportunity employer. We proudly recruit and hire a diverse workforce and are committed to creating an inclusive environment for all employees.

If you are based in California, we encourage you to read this important information for California residents linked here.

To all recruitment agencies: Ruggable does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Ruggable employees or any other company destination. Ruggable is not responsible for any fees related to unsolicited resumes.