Help Center Content Operations Coordinator

Project Overview: The Help Center Content Operations Coordinator plays a crucial role in supporting and executing partner management initiatives with a focus on training, content creation, and program management.

This position works closely with internal teams and stakeholders to ensure successful partner onboarding, training, and ongoing support.

The ideal candidate will be organized, detail-oriented, and possess strong communication skills.

Responsibilities: Training and Content Creation: Dealership Training: Assist in developing and delivering training programs for dealerships.

User Training: Create comprehensive training materials for users of the GAS platform.

User Voice Program: Serve as the point of contact for the partner User Voice program, gathering feedback and managing data insights.

Content Development: Collaborate with the content team to create content for priority sections.

Ensure content is accurately posted to the Help Center and scaled appropriately for various formats (training materials, user manuals). Identify existing content for reuse and areas for new content development.

Explore localization options for content.

Create both training and user-facing content (e.g., Help Center articles). Program Management and Support: Known Issues Support: Provide support by answering questions and addressing concerns related to known issues.

Dealership Programs: Assist with the planning, execution, and management of dealership programs.

Reporting: Design and create actionable reports from available dashboards to inform decision-making.

Project Management: Provide support for ongoing and new partner-related projects.

Executional Support: Assist with content creation, User Manual support, and other tasks as needed.

Dashboard Support: Answer questions and resolve issues related to dashboards.

Experience (Mandatory): 2+ years of experience in a partner enablement, training, or content creation role.

Experience with learning management systems (LMS) a plus.

Strong organizational and project management abilities.

Proficiency in content creation tools.

Education: Bachelor's degree in Business, Communications, Marketing, or a related field preferred.

About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit US Tech Solutions is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.