Building Support Technologist II

Position Type:

Technology/Technology - Building Tech II

Date Posted:

5/15/2025

Location:

Other

Date Available:

TBD

Closing Date:

Open Until Filled

Overview:

Functions:

· Leads the building technology team by prioritizing tasks, scheduling maintenance, communicating with staff, and continuously seeking opportunities to improve IT services and support.

· Collaborates proactively with users to understand their needs and resolve IT issues efficiently.

· Collaborates with team members and utilizes available resources, including documentation and system tools, to solve problems and achieve objectives.

· Serves as the onsite IT expert, responsible for installing, troubleshooting, and maintaining AV, telecom, computer equipment, and instructional/administrative software.

· Provides excellent customer service by resolving user issues promptly and efficiently. Escalates complex issues to appropriate teams to ensure timely resolution.

· Builds positive relationships with end-users by providing timely and effective communication through ticket updates, email notifications, and in-person interactions.

· Performs system administration tasks to ensure data security and integrity, including user provisioning, access control, password management, and system monitoring.

· Maintains accurate and up-to-date inventory records of IT assets

· Promotes a professional image by maintaining an organized workspace.

Supervisory Responsibilities:

· None

Physical Demands:

· The usual and customary methods of performing the job's functions requires the following physical demands: moderate lifting (no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds), carrying, pushing, and/or pulling; some climbing and balancing; some stopping, kneeling, crouching and/or crawling. Generally the job requires 30% sitting, 35% walking and 35% standing.

Qualification

Technical Knowledge:

· Windows 10, Google's G Suite, and desktops, laptops, and Chromebooks in a networked environment (wired and wireless)

Skills and Abilities:

· Prioritizing and executing multiple technical tasks while managing concurrent activities.

· Flexibility in working and communicating with a variety of individuals and/or groups with varied cultural and educational levels.

· Proficient writing and verbal communication abilities and strong interpersonal and customer service skills required.

Education and Experience:

· High School diploma or GED and sixty credit hours of college level classes (technical classes related to computer technology is a plus) or two years of experience in the support and maintenance of personal computers, printers, and print servers in an enterprise network environment.

Terms of Employment:

260 days per year

8 hours per day

Full Benefits, Vacation days and 12 paid holidays

Other conditions and stipulations as listed in the Classified Staff Handbook

Grade 17 on Classified Staff Salary Matrix $23.76-28.50 based on experience

An additional $1 per hour will be paid from referendum funds

Hiring Manager: Anastasia Martindale -