Service Coordinator

Intro

We’re looking for a Service Coordinator to join our growing team in the NDT (Non-Destructive Testing) and GPR (Ground Penetrating Radar) industry. This mid-level role is ideal for someone with a strong background in customer service and RMA coordination, who can confidently manage service workflows, collaborate across teams, and communicate with professionalism and urgency.

What will you do

Serve as the primary contact for customer service inquiries, service requests, and equipment repairs.

Process and manage RMA requests from start to finish, issue RMA numbers, handle forms, provide shipping instructions, and coordinate with internal teams.

Collaborate closely with field technicians, Regional Sales Managers (RSMs), warehouse staff, and technical support to coordinate repairs and service dispatches.

Ensure accurate data entry and tracking in SAP, including service records, shipping info, and communication logs.

Support continuous process improvements in service workflows to enhance efficiency and customer experience.

Occasionally assist with sharing service videos or visual documentation to support troubleshooting and transparency with customers.

What do we expect

3–5 years of experience in service coordination, customer service, or RMA roles.

Proficient with SAP or similar ERP platforms.

Strong organizational and follow-through skills with a high attention to detail.

Excellent written and verbal communication abilities.

Comfortable working in a collaborative, cross-functional environment.

Plus: mechanical aptitude, experience with technical products, or familiarity with service documentation (e.g., video support, manuals).

Our offer

Work in a collaborative, fast-paced team that values communication and continuous improvement.

Be part of a company pushing forward in the tech-enabled service and inspection space.

Competitive pay

Health benefits, 401(k), and Paid Time Off.

About us

We are on a mission to protect the built world with software, sensors and data. We hire talented problem-solvers with bold ambition who share our passion for inspection technology to sustain mission-critical assets and infrastructure for future generations. Our culture is creative, innovative and inclusive. We are a fast-paced, product driven, growth company headquartered in Switzerland with our Singapore and Malaga technology hub and a global mindset looking to lead a digital revolution in inspection. Want to join the #EagleTeam?