Telephone Operator

Job Description

Benefits/Perks

Competitive Compensation

Great Work Environment

Monday to Friday

Job Summary

We are seeking a Telephone Operator to join our team! As a telephone Operator, you will be answering all incoming calls, answering questions, and directing calls to the appropriate persons and places. You will also be verifying information over the phone, updating documentation as needed, and keeping notes on important calls. The ideal candidate is able to maintain a positive, helpful attitude even while answering multiple calls, has excellent customer service skills, and is comfortable on the phone.

Responsibilities

Answering incoming phone calls, answering questions, and transferring calls to the appropriate places

Juggle multiple callers and phone lines while maintaining a positive attitude

Keep notes on important callers and information

Take messages, as needed

Schedule appointmentsQualifications

Excellent customer service skills

Strong organizational skills

Familiarity with automated phone systems helpful

Knowledge with eClinical Works a plus, but not necessary

Full-time