IT Systems Engineer

Job Description

Health Systems Cooperative LaundriesJob Title: IT Systems Engineer

Department: IT

FLSA Classification: Exempt

EEO Code: (1.2)

Workers' Comp. Code: 8810

Status: Full-Time

Reports to: Director of Operations

JOB SUMMARY

The IT Systems Engineer is responsible for designing, implementing, maintaining, and supporting the organization's IT infrastructure. This role includes managing the network, system administration, automation, cybersecurity, and support across the organization. The position requires hands-on experience with networking, server administration, scripting, identity and access management, and IT budgeting. The engineer will play a crucial role in ensuring the availability, performance, and security of IT systems.

ESSENTIAL DUTIES & RESPONSIBILITIES

Design, implement, and maintain scalable IT systems and network infrastructures (servers, storage, routers, switches, firewalls).

Monitor and optimize system performance, capacity, and availability; apply patches, updates, and security measures (MFA, SSO, TLS/SSL, antivirus).

Troubleshoot hardware, software, and network issues; provide escalated support to the IT helpdesk.

Coordinate IT operations across multiple sites, including regular travel.

Configure and manage network protocols (FTP, DHCP, DNS, SMTP, TCP), VPNs, and firewalls; oversee local, FTP, web, and SQL servers.

Use Microsoft Endpoint Management to configure devices, ensure compliance, and manage user access via Microsoft Entra and Microsoft 365.

Leverage PowerShell, C#, and APIs to automate tasks (e.g., printer deployments, registry edits) and improve monitoring and ticketing systems.

Implement backup, recovery, and continuity plans for on-premises and cloud environments; regularly test data integrity and failover procedures.

Manage virtualization platforms (VMware, Hyper-V) and integrate with cloud services (AWS, Azure, GCP).

Conduct security training (KnowBe4), monitor logs for threats, and use Microsoft Defender for remediation; develop and enforce IT security policies.

Maintain documentation on systems and processes; generate reports on performance, security, and compliance.

Collaborate on cross-functional teams, act as a technical lead, and make cost-effective IT infrastructure decisions.

MINIMUM QUALIFICATIONS

Education & Certification:

Bachelor's degree in computer science, Information Technology, or 3+ years' experience in a related field.

Professional certifications such as Microsoft 365 Fundamentals, Microsoft Azure Fundamentals, or CompTIA Network+ are desirable.

Experience:

Minimum of 3-5 years of experience in systems engineering, network administration, or a similar role.

Proven experience with server virtualization (VMware, Hyper-V), networking, and storage systems.

Experience managing cloud infrastructure, such as AWS, Azure, or Google Cloud.

Experience in PowerShell scripting, JSON, XML, and C# programming for automation and custom IT solutions.

Technical Skills:

Strong knowledge of Windows/Linux server environments.

Proficiency in network protocols such as FTP, DHCP, DNS, SMTP, TLS/SSL, STP, and TCP.

Familiarity with backup and disaster recovery solutions for both on-premises and cloud environments.

Advanced experience in network security management and cybersecurity tools.

Experience with IAM platforms, such as Microsoft Entra, and security frameworks like MFA and SSO.

Proficiency with Microsoft Endpoint Management and related automation tools.

Soft Skills:

Excellent problem-solving and analytical skills.

Strong communication and interpersonal abilities.

Ability to work independently and within a team.

Ability to manage multiple projects and prioritize tasks efficiently.

Key Competencies:

Attention to detail and strong organizational skills.

Adaptability and a willingness to learn new technologies.

Ability to work in a fast-paced environment and meet deadlines.

Strong customer service orientation and ability to explain technical concepts to non-technical stakeholders.

MENTAL & PHYSICAL DEMANDS/WORKING CONDITIONS

Mental Effort: Ability to question and analyze complex information.

Working Conditions: General office conditions apply, such as moderate temperature and noise levels.

Physical Requirements: Ability to sit for extended periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Occasional after-hours or weekend work for system maintenance or emergencies.

On-call responsibilities as needed for critical systems.

HSCL is an Equal Employment Opportunity Employer that embraces and practices diversity, reflecting the communities we serve.

The job description does not constitute a written or implied contract of employment. HSCL reserves the right to revise or change job duties and responsibilities as the need arises. Requirements are representative of the minimum levels of knowledge, skills, and experience required.

Full-time