Product Business Analyst II

Job Description

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

The Product Management Business Analyst II provides business and subject matter expertise for the receipt, review, and delivery of client requests and internal projects related to system and portal design, implementation, and support. The Business Analyst II builds on the role of a Business Analyst I by providing guidance in terms of software flow, usage, and specifications, that is based on requirements from Product Management and other sources and in adherence with industry and regulatory standards and guidelines.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

Support Product Management and Scrum teams in the analysis and decomposition of requirements and issues identified by customers and other stakeholders in the form of User Stories and User Acceptance Criteria

Support those same teams by participating in Agile ceremonies, to include backlog grooming, sprint planning, daily Scrum or Kanban, product demonstrations, and sprint retrospectives

Maintain communications on all tickets within respective domain in an accurate, timely and appropriate manner

Support QA and UAT processes by serving as a subject matter expert and assist in the creation and facilitation of test plan criteria

Design, create and validate ad hoc reports based on client or stakeholder requirements using a prescribed set of reporting tools (Zendesk, Azure DevOps)

Support other Product Owners, Business Analysts and Scrum Team members in the generation of User Stories and User Acceptance Criteria

Other general support of Product Management goals and initiatives as requested

Actively participate in internal and external stakeholder meetings

Support product, process, and other business acumen training initiatives

CUSTOMER SERVICE:

Responsible for driving the HXG culture through values and customer service standards

Accountable for outstanding customer service to all external and internal contacts

Develops and maintains positive relationships through effective and timely communication

Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

Bachelor's Degree in Business, Computer Science or equivalent experience required

Must have knowledge and experience in the health insurance industry, to include Medicare, Medicaid and Commercial benefits administration, policies, practices and procedures, and regulations

Minimum 5 years of experience as a Business Analyst

Advanced computer skills and proficient in MS Word, Outlook, Excel, PowerPoint, and Visio

The ability to identify, coordinate and schedule critical tasks

Prior success prioritizing and executing multiple tasks and projects simultaneously

Self-starter with excellent communication skills, both verbally and in writing

Strong focus on meeting business needs through detailed understanding of user requirements and effective and accurate implementation of technical specifications

Strong analytical, business, system, and process flow skills required; including a thorough understanding of how to interpret customer business needs and translate them into in the form of User Stories and User Acceptance Criteria

Must be able to multi-task and make effective decisions under pressure

Must be able to successfully work independently as well as part of a team, or multiple teams

Demonstrated prior strong analytical, systems thinking and problem-solving skills

Ability to take initiative and solve problems with a client focus approach

High level of professional judgment and ability to maintain confidentiality

Excellent interpersonal communication and project management skills

Must be able to effectively communicate, navigate and negotiate within all levels of the organizational hierarchy, with internal, client, and vendor entities alike

The ability to analyze and document complex business processes

Preferred/Beneficial Experience:

Functional knowledge of Agile Software Development methodologies

Functional knowledge using Azure DevOps or similar SDLC tools

Knowledge of ad-hoc reporting tools

Knowledge of software testing and test tools

Knowledge of software project management

Knowledge of HealthAxis solutions or services

Full-time