Application Support Analyst

Application Support Analyst I

About Us:

Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man’s entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan’s state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.

Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.

Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.

Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.

Our Mission:

At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.

Our Vision:

Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.

Our Values:

Safety of our team drives every decision we make.

An entrepreneurial spirit fostered by healthy work environments.

Fiscal responsibility

Exceptional Customer service

Cowan Culture:

At Cowan Systems LLC, our most valuable strength is our people – with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.

Job Summary:

The Application Support Analyst is responsible for the support of company application systems in a high-availability, multi-site, geographically diverse 24 x 7 environment as part of a team of analysts. The candidate will have at least 1 year in an analyst or application support role and experience supporting mission-critical SQL based client-server ERP/operational software packages for local and remote users. The candidate will be very self-motivated and have strong attention to detail, solid documentation and communication skills as well as demonstrated experience with the troubleshooting and configuration of corporate line of business software packages. This is not a development role, but it is a highly technical position requiring a thorough understanding of how software functions end-to-end. The Application Support Analyst position reports to the Application Support Manager.

Responsibilities:

Implement, upgrade and configure enterprise-wide and departmental software systems with IT and business operations resources.

Complete projects accurately based on agreed timelines and specifications.

Collaborate with team members on application deployment & configuration and other application integration issues within IT and other departments.

Act as an escalation point and resource to the Service Desk for application related issues.

Participate in a rotating on-call schedule for after-hours escalations

Investigate, identify, document and resolve application systems errors and security issues and work with vendors and other technical resources to resolve.

Maintain and troubleshoot SQL code and stored procedures as it relates to application functionality.

Evaluate effectiveness of new system changes; testing and implementation of new systems and existing system modifications.

Document break/fix and project related activities in the help desk and project management system.

Develop and maintain technical documentation.

Handle related duties as assigned by management.

Must have means of transportation to nearby offices and rarely to regional terminals if needed.

Skills and Qualifications:

Degree in Information Systems, Computer Science or related discipline or equivalent experience.

A demonstrated knowledge of SQL syntax.

At least 1 year of related work experience in systems analysis or software support.

Solid understanding of Microsoft Windows operating systems (Windows 10, Server 2012/2016)

Experience in using the Microsoft Office suite of applications, particularly Excel.

Strong skills in oral and written communications, organizational and time/task management skills.

Demonstrated analytical, troubleshooting, and problem-solving skills.

Skills that are a plus:

Experience with document imaging & workflow

Programming or scripting languages, and/or Excel Macros in VBA.

Familiarity with multi-user remote access platforms, especially Citrix.

Experience in transportation logistics and/or TMW Suite software

Employee Benefits:

Yearly starting salary: $62,000-$65,000 (Depending on knowledge & experience)

Full benefits - Medical, Vision, and Dental

Life, Short- and Long-Term Disability

PTO (sick & vacation) and 401K