Site Reliability Engineer III - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We are a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript’s entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. And, we’ve shown sustained growth that ensures you’ll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

The Site Reliability Engineer III will be the go-to authority for PostgreSQL database management and optimization. This role requires deep technical expertise in PostgreSQL, alongside extensive experience with AWS services, IAM security, DynamoDB, OpenSearch, DocumentDB, and other data platform technologies. You will be responsible for database design, implementation, security, performance tuning, and integration with various data technologies.

What you will be doing

Observability

Design DB observability strategy and help implement reusable patterns to meet varying levels of required visibility

Create observability dashboards that provide real-time visibility into key database metrics and health indicators

Recommend best practices for monitoring, tracing, and logging Cloud (AWS) databases

Establish anomaly detection/alerting and help tune DBs for performance and cost

Database Design and Implementation:

Architect, implement, and help maintain PostgreSQL databases on AWS

Optimize database schema, indexing, and query performance for high availability and scalability

Ensure robust security measures are in place to protect sensitive data

AWS Integration:

Implement backup, recovery, and monitoring solutions using AWS tools

Ensure compliance with AWS best practices and security policies

Recommend storage patterns and policies to optimize cost savings

IAM Security:

Implement and help manage AWS Identity and Access Management (IAM) policies for secure access control

Conduct regular security audits and ensure adherence to security protocols

Collaborate with security teams to address vulnerabilities and enhance security measures

Database development

Extensive experience in writing highly performant PL/pgSQL

Ability to proactively diagnose performance issues and refactor code to be more performant

Support Non-Relational Data Platforms

Optimize data models and query performance for DynamoDB

Integrate DynamoDB with other AWS services and third-party applications

Deploy, manage, and optimize OpenSearch clusters for search and analytics use cases

Design, implement, and maintain DocumentDB instances

Data Platform Integration:

Facilitate data integration and ETL processes between various data sources and targets.

Implement data governance and data quality best practices.

Ensure seamless integration and data synchronization between various data platforms.

Work with additional data technologies such as Redis, Kafka, Amazon SQS, etc.

Familiar with Terraform and infrastructure as code concepts

Familiarity with setting up dashboards and alerting in Datadog and AWS

Troubleshooting and Support:

Provide expert-level support for database-related issues

Perform root cause analysis and implement long-term solutions for recurring problems

Collaborate with development teams to optimize application performance

Mentorship and Training:

Mentor and train database administrators and developers

Develop and deliver training sessions and documentation on best practices and new technologies

What we need

5+ years of experience working with PostgreSQL databases, including advanced features and performance tuning.

Extensive experience with AWS services, particularly RDS, EC2, S3, Lambda, and DynamoDB

Strong understanding of AWS IAM security best practices and implementation

Proficient in other data technologies such as /Valkey, Kafka, Amazon SQS, OpenSearch, DocumentDB. etc.

Strong understanding of database design principles, normalization, and indexing

Experience with database monitoring and performance tuning tools

Proficient in scripting languages such as Python, Bash, or similar

Excellent problem-solving skills and the ability to troubleshoot complex issues.

Strong communication and interpersonal skills, with the ability to work effectively in a team environment

AWS certifications (such as AWS Certified Solutions Architect, AWS Certified Database - Specialty, or AWS Certified Security - Specialty) are a plus

What you bring to the table

Passionate about building high-quality database systems with industry standard best practices

Naturally curious, enjoys digging deep to uncover information

Customer-centric approach to finding solutions

Comfortable communicating / translating specs and business needs between stakeholders and technical teams

Able to learn new concepts and adapt quickly to an existing, complex environment

Self-motivated, with the ability to work independently and in teams, with or without supervision

Strong work ethic: pitches in wherever needed

Collaborative by nature: seeks out the input and needs of others, shares insights and opportunities

Wish list

Continued education and/or advanced degree(s) in Computer Science, Information Technology, or a related field

Ability to understand and refactor complex legacy software

Experience in environments subject to HIPAA and/or PCI regulations

Professional experience with project lifecycle planning such as Agile/Scrum

Comfortable with Atlassian software suite (Jira, Confluence, and OpsGenie)

AWS Glue

AWS Neptune or other AWS purpose-built databases

Location

The expected application deadline for this job is June 30, 2025. This position will be based out of the Milliman office in Brookfield, WI; however, this position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI for quarterly PI Planning meetings and our annual company meeting.

Compensation

The overall salary range for this role is $117,500 - $260,640. For candidates residing in:

Premium Alaska, California, Connecticut, Illinois, Maryland, Massachusetts, New Jersey, Pennsylvania, Virginia, Washington, or the District of Columbia:

$129,250 - $213,290 if overall experience is less than 10 years; and

$144,760 - $238,920 for experience greater than 10 years.

Notable New York City, Newark, San Jose, or San Francisco:

$141,000 - $232,680 if overall experience is less than 10 years; and

$157,920 - $260,640 for experience greater than 10 years.

National All other states:

$117,500 - $193,900 if overall experience is less than 10 years; and

$131,600 - $217,200 for experience greater than 10 years.

A combination of factors will be considered, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, etc.

Benefits

We offer a comprehensive benefits package designed to support employees’ health, financial security, and well-being. Benefits include:

Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.

Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.

401(k) Plan – Includes a company matching program and profit-sharing contributions.

Discretionary Bonus Program – Recognizing employee contributions.

Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.

Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.

Holidays – A minimum of 10 paid holidays per year.

Family Building Benefits – Includes adoption and fertility assistance.

Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.

Life Insurance & AD&D – 100% of premiums covered by Milliman.

Short-Term and Long-Term Disability – Fully paid by Milliman.

Equal Opportunity

Milliman is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, age, or any other characteristic protected by the law.