Customer Service Representative

Our Foam manufacturing facility located in Phoenix, AZ is currently hiring for a Customer Service Representative

** Hours are Monday-Friday 5AM-3PM**

**Hourly pay starting at $18.50/hr DOE**

JOB SUMMARY

The Customer Service Representative is integral to maintaining Wm. T. Burnett’s reputation for exceptional service. This role involves managing customer interactions, processing orders, and resolving issues to ensure a positive and professional customer experience.

ESSENTIAL JOB FUNCTIONS/DUTIES

Answer calls on a multi-line system, check and respond to voicemails, and handle customer communications via phone, fax, email

Enter and process customer orders and returns, ensuring accuracy and quality, and update customers on changes or delays

Address and resolve customer issues promptly, using effective problem-solving skills.

Assist with scheduling deliveries and completing the appropriate paperwork

Receive/Process scrap purchases and ensure carriers submit appropriate weight tickets; work with plant to determine scrap viability; process necessary deductions

Process credit card transactions for COD sales

Work with Shipping Manager to direct drivers, work with customers, etc.

Meet deadlines, make independent decisions, be very attentive to details and exercise effective judgement, sensitivity and creativity to changing needs and situations

Work with Will Call when orders are ready for pick-up, etc.

Other duties as assigned

KEY PERFORMANCE INDICATORS

Accuracy and efficiency in order processing

Effectiveness in handling customer inquiries and resolving issues

Customer satisfaction and retention rates

Adherence to response times and customer service protocols

Adherence to safety and environmental guidelines

QUALIFICATIONS

Proven Customer Service Experience

High School Diploma or equivalent (preferred)

Strong attention to detail and ability to work independently

Strong organizational and multitasking skills

Excellent communication and problem-solving skills

Bilingual is preferred

WORKING CONDITIONS

Primarily office-based but may require interactions with other departments

BENEFITS

At Wm. T. Burnett & Co., we value our employees’ health and well-being, offering a comprehensive benefits package to support you and your family. Benefits include:

Health Insurance: Medical, Dental, and Vision plans to meet diverse healthcare needs.

401(k)

11 Paid Holidays

Paid Time Off & Sick Time

Employee Appreciations and Incentives