General Manager

Job Description

Are you a dynamic leader passionate about hospitality, guest satisfaction, and team development? Do you thrive in a fast-paced environment where operational excellence and company culture are top priorities? If so, we want you on our team!

Why Join Us?

We’re a high-energy, customer-focused restaurant group dedicated to delivering an incredible dining experience while fostering a positive, growth-oriented workplace. As General Manager, you’ll play a key role in shaping our culture, driving performance, and leading a team to success.

What You’ll Do:

Lead a Strong Team: Foster a culture of respect, teamwork, and guest-first service.

Ensure Operational Excellence: Maintain safety, quality, and efficiency in all aspects of restaurant operations.

Drive Financial Success: Manage labor, cost of goods (COGS), and P&L to hit performance goals.

Develop and Train Staff: Implement growth plans and provide ongoing coaching for team success.

Deliver an Outstanding Guest Experience: Ensure exceptional food quality, service, and hospitality.

Monitor Key Metrics: Keep PRIME costs below 60%, uphold strong customer reviews, and maintain operational standards.

What We’re Looking For:

This role is not just about oversight; it’s about active participation, especially during peak hours. You’ll be expected to run service on the floor and in the kitchen, guiding the team with a sharp eye for detail, calm under pressure, and a deep respect for the pace and rhythm of a busy restaurant. If you believe leadership is about action, not just delegation, this is the place for you.

Experience: 3+ years of restaurant management experience, with at least 3 years in multi-unit management or system progression within Ekiben.

Education: Bachelor's degree in Business, Hospitality, or a related field (preferred).

Skills: Strong leadership, communication, and problem-solving abilities, Spanish Speaking (preferred).

Tech-Savvy: Proficiency in Google Suite and restaurant management software.

Passion: A hands-on leader willing to work at any station and inspire a team.

***Training will be conducted in our Baltimore Locations (6 Months)***

***Gas stipend will be provided during training***

Compensation & Perks:

Salary: $68,000 during training, increases to $75,000 ($82,000 based on performance)

Bonus Potential: Up to $42,000 annually for hitting key performance goals

Paid Time Off: Two weeks of vacation

Incentives: Performance-based bonuses for PRIME cost control, revenue targets, and operational excellence

Benefits: Company insurance with matching contributionsCompany Description

We have a very ambitious goal at Ekiben. We are trying to change the way people think about food. We believe that fine dining quality food does not have to cost an arm and a leg, nor does it require servers or extensive wine lists. We achieve this by creating a team of high performing people who believe in our mission and who are willing to dedicate their talents and skills into making it a reality.

Full-time