Customer Service / Front Desk Representative - Pediatric Office

Job Description

Are you a go-getter? Do you like to work with children and families and looking for a fun and challenging career in the healthcare field? Are you searching for a career outside of the boring cube walls where you can make a positive impact to a child’s day? The Pediatric Center has been happily caring for the children of Richmond since 1962 and is looking for someone just like you. It has always been our goal to provide excellent pediatric care in a warm and welcoming setting. We are seeking an enthusiastic and outgoing person with a bubbly personality for our Patient Account Representative position. Applicant should be able to work in a fast paced front desk setting and give superior customer service to not only our patients and guests but also to our Pediatric Center team members and providers.

We also offer a generous benefits package to full time team members which includes: medical insurance with competitive rates, dental and vision coverage, short-term and long-term disability, life insurance, and an excellent 401k plan.

Position Description and Essential Duties:

The Patient Account Representative greets patients and guests in a friendly manner in person and by phone

Responsible for patient check-in and check-out

Schedules patient follow up appointments or new patient appointments

Collects patient copays, balances, and offers payment plans when necessary

Light insurance verification

Distributes incoming faxes and also scans documents into electronic medical records system

Balances daily financial data and maintains a deposit log

Assists patients with completing forms

Verifies that patient demographic paperwork is updated appropriately and entered in system correctly

Protects patient information by maintaining confidentiality of medical, personal, and financial information

Skills and Abilities Needed:

Superior customer service ability for patients, families, guests, and co-workers

A “can do” mindset

Must be able to work some nights and weekends

Excellent attention to detail and ability to prioritize tasks in a fast paced environment

Understands confidentiality and HIPAA

Well-developed written and verbal communication skills

Knowledge of basic math and modern office equipment

Cultural sensitivity and demonstrated ability to work with all people

Qualifications:

High school or equivalent required

Minimum of 6 months customer service in medical setting

Allscripts knowledge is strongly preferred

Ability to successfully pass a background check and other pre-employment screening

Physical Requirements include but are not limited to:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Able to sit for an extended time

Able to lift and carry up to 50lbs

Able to hear and speak to employees and clients in person and/or by phone

Able to see and read on computer screen and on paper documents

Able to use hands and fingers to operate office equipment such as a computer, copier, phone, ten-key, postage meter

Ability to work in a constant state of alertnessCompany Description

The Pediatric Center in Richmond has been providing excellent pediatric care since 1962. Over the years, we have adapted to changes in the field of pediatric care, diagnosing diseases earlier and improving treatment options. We prioritize the growth and development of children and conduct screenings to identify developmental delays and disorders.

Behavioral Health Integration (BHI) is an approach that aims to enhance the delivery of mental health care by seamlessly incorporating mental and behavioral health screening, treatment, and specialty care within primary care settings. BHI fosters collaborations between primary care providers and specialized mental health professionals to ensure comprehensive and integrated care. While BHI can take various forms, its core principle remains the same: bridging the gap between primary and mental health care through collaborative partnerships.

Throughout the years, our commitment remains unwavering: we always prioritize the needs of our patients. Our team consists of friendly and experienced professionals from diverse backgrounds. We are excited to help with all aspects of children's health and provide the best care possible.

Full-time