Customer Service Representative

Job Description

*This position will be located in Mooresville, IN*

As a Customer Service Representative (CSR), you will represent our client to the customer and act as a critical liaison between the customer, sales, and operations teams. You will receive and process routine customer orders, inquiries, and/or customer issues related to orders.

Pay: $17/hr.

Shift: 8:30 am-5:00 pm Monday-Friday

Responsibilities

Manage a high number of incoming calls

Identify and assess customers’ needs to achieve satisfaction

Answer and make calls while maneuvering a keyboard during research

Maintain and file records per company procedure

Provide accurate, valid, and complete information by using proper methods/tools

Handle customer complaints and provide appropriate solutions within time limits

Follow communication procedures, guidelines, and policies

Other duties as assigned

Qualifications

Ability to speak, read, and write in English

Attention to detail

Excellent written and verbal communication skills with customers and fellow employees

Must be proficient in Microsoft Word, Outlook, Excel, and Internet programs

Bilingual (English/Spanish) is a plus

Drug Screen and Background required.

Infinity Staffing Solutions LLC is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, ethnicity, age, disability, veteran status, marital status, or any other characteristic protected by law.Company Description

To inspire healthier communities by connecting qualified people with dependable businesses while maintaining exceptional character and integrity.

Full-time