Manager, Systems & Technology (BSA/AML and OFAC Compliance)

Description

The Manager, Systems and Technology for the BSA/AML and OFAC Compliance team will plan, manage, and direct the Systems and Technology team to integrate, maintain, and enhance systems development and technology in support of compliance objectives. The role requires a balanced focus on optimizing system functionality and strengthening data management practices, including governance of feeds used for transaction monitoring and sanctions screening. Provide innovative thought leadership to advise, recommend and execute changes and additions to systems capabilities, business solutions, systems architecture, systems integration, process improvements, and organizational capabilities. Lead efforts to implement enhancements that improve data quality, consistency, and accessibility to enable meaningful data-driven insights. Analyze and adjust branch work quality, staff performance, and systems and data-related processes and procedures to meet business goals. Serve as subject matter expert regarding branch functions, systems, data governance and procedural implementation. Manage daily activities of professional employees and/or supervisors. Support executive management in developing and executing strategic plans.

Responsibilities

Identify and resolve operational and performance gaps and obstacles; implement changes and improvements

Supervise business activities related to user acceptance testing with business stakeholders

Resolve escalated system production, testing and implementation issues; recommend incremental system solutions to mitigate and/or prevent system outages

Advise and make recommendations to leadership to create/improve policies, detection systems and strategic control issues

Establish and maintain effective vendor relationships, monitor vendor performance, ensure adherence to service level agreements, and identify additional product strategies and opportunities

Collaborate with ETS to develop, integrate, and maintain department automated systems to ensure systems run smoothly and avoid conflicts/errors

Collaborate with other business units, ETS, Delivery Channels, Digital Labs, Lending, Savings and Membership and vendors regarding process enhancements, program changes, new services, products, and technology

Identify and develop innovative, creative and strategic initiatives for systems/process improvements

Oversee development, coding, testing, debugging of programs, and systems diagnostic evaluations to improve automated processes and transactions; troubleshoot systems issues and coordinate resolution

Monitor and analyze key performance indicators; interpret results of analysis and present recommendations, alternatives and implications to management

Monitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standards

Serve as liaison to internal/external auditors; review and implement recommended/approved procedural changes

Act as business data steward for department/division responsible for business decisions related to access controls and record retention schedule, defining data specifications, implementing data procedures, and ensuring data quality across applicable business subject areas; receive guidance from department business data trustee

Provide forward thinking expertise in current and emerging trends, technologies, and practices

Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

Develop and implement new/updated policies, procedures, goals and priorities as necessitated by demands, changing conditions, and/or management request

Oversee training and development programs for staff

Perform other duties as assigned

Qualifications

Expert knowledge of applicable federal and state laws, rules, and regulations

Expert knowledge of banking/financial industry trends, products, services, and automated financial systems

Extensive progressively responsible experience leading and managing a financial systems operation, preferably in a large financial institution, including operational and regulatory risks and controls

Significant experience in large automated systems analysis, development, testing and deployment

Extensive experience managing cross-functional, multi-dimensional teams and projects of the highest complexity which have business risk and impact

Extensive experience supervising and leading employees

Extensive experience working with all levels of staff, management, stakeholders, vendors

Extensive experience managing multiple priorities independently and/or in a team environment to achieve goals

Significant experience in vendor management

Expert skill developing and implementing programs in a leadership role, providing vision and strategic thinking around a full range of technical decisions and issues

Expert skill interacting with staff, management, vendors and members diplomatically and tactfully

Expert skill building effective relationships through rapport, trust, diplomacy and tact

Expert organizational, planning and time management skills

Expert skill identifying and analyzing business requirements and recommending solutions

Expert skill exercising initiative and using good judgment to make sound decisions

Expert skill producing desired results and achieving goals and objectives

Expert skill presenting findings, conclusions, alternatives and information clearly and concisely

Expert skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes

Expert research, analytical, and problem solving skills

Expert verbal and written communication skills

Advanced database, word processing, spreadsheet, and presentation software skills

Expert skill communicating complex technical concepts to non-technical audiences

Expert skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation

Master's degree in Computer Science, Information Technology, or related field, or the equivalent combination of training, education, and experience

Desired Qualifications

Advanced knowledge of NFCU products, services, programs, policies and procedures

Advanced knowledge of NFCU Systems Development Life Cycle Methodology

Experience with fraud identification and mitigation techniques

Project Management Professional and/or ITIL Certification

Hours: Monday - Friday, 8:00AM - 4:30PM

Locations: 820 Follin Lane, Vienna, VA 22180 5550 Heritage Oaks Drive, Pensacola, FL 32526 141 Security Drive, Winchester, VA 22602