ServiceNow Solutions Architect

7+ years of experience in ServiceNow.

Service Catalog Design and Development.

IT Request Management process support/governance.

IT Knowledge Management process support/governance.

Workflow and Automation.

Scripting and Customization.

User Experience and Accessibility.

Maintenance and Optimization.

Essential Skills:

Minimum 5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation.

Knowledge of ITSM modules on processes like Incident, Problem, Change, Service Catalog, Knowledge, Reports, Security Operations and integrations like LDAP, SSO, REST API, etc.

Experience in developing complex catalog items.

Experience in customizing Service Portal widgets & pages.

Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions.

Should have experience of leading team for implementing ITSM tools and continuous improvements.

Experience in the implementation, administration, maintenance and enhancements of ServiceNow.

Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks.

Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs).

Ensuring configuration data is available when and where it is needed to support associated service management processes.

Developing and maintaining the configuration management database (CMDB) to ensure that configuration items and processes are current.

Creating and implementing custom widgets, complex pages, Resolving UI performance bottlenecks, Taxonomies and portal content.

Additional Notes:

Please submit the candidate\'s resume in PDF format.

Please note that TCS does not consider former full-time employees (FTEs) for rehire. Additionally, individuals who have previously worked at TCS as contractors must observe a minimum waiting period of six months before being eligible for re-engagement.

MUST HAVE:

7+ years of experience in ServiceNow.

5+ years of ServiceNow implementation experience in large complex environments and minimum of 7+ years of technology implementation.

Experience in developing complex catalog items.

Experience in customizing Service Portal widgets & pages.

Should have experience of leading team for implementing ITSM tools and continuous improvements.

Experience in the implementation, administration, maintenance and enhancements of ServiceNow.

Experience using Orchestrator and Workflow Editor to configure workflows and automate tasks.

Experience developing ServiceNow APIs, ServiceNow Workflows, UI Pages, UI Macros, Business Scripts, Catalog Client Scripts, Client Scripts, UI Scripts, UI Actions, UI Policies, Script Includes, and Security Rules (ACLs). Skills : ServiceNow, ServiceNow Technical, ITSM, Orchestrator, Workflow Editor, ServiceNow API, ServiceNow Workflows, UI Pages, UI Macros, UI Policies, ACL.

Contract