Salesforce Technical Business Analyst

Position Description

Base pay is influenced by several factors including a candidate’s qualifications, relevant experience, and anticipated contributions to meet the needs of the business, along with internal pay equity and external market driven rates. The salary range displayed has not been adjusted for geographical location. This range has been created in good faith based on information known to Capital Blue Cross at the time of posting and may be modified in the future. Capital Blue Cross offers a comprehensive benefits packaging including Medical, Dental & Vision coverage, a Retirement Plan, generous time off including Paid Time Off, Holidays, and Volunteer time off, an Incentive Plan, Tuition Reimbursement, and more.

At Capital Blue Cross, we promise to go the extra mile for our team and our community. This promise is at the heart of our culture, and it’s why our employees consistently vote us one of the “Best Places to Work in PA.”

The Salesforce Technical Business Analyst position is responsible for providing analytical, technical and problem resolution support to both enterprise-wide and peripheral systems. Focus for this opportunity is on Salesforce business solutions. Conducts or participates in activities related to planning, controlling and directing, and performing system enhancements/projects, testing processes and/or system changes and configuration/support. The analyst must use knowledge of existing business practices, systems, procedures, policies, current testing tools/practices and their inter-relationships to provide and ensure innovative approaches and solutions to business problems and requirements in the supported systems. The analyst is responsible for obtaining necessary approvals on systems configuration, systems testing and application changes. The successful candidate will have a record of success in improving processes and adoption using the Force.com platform.

Responsibilities and Qualifications

Demonstrates working knowledge and supports core functional system targeted applications and tasks. Includes understanding of end to end process. Possess business knowledge that includes an understanding of sales and quoting business processes. Salesforce system experience is beneficial. Ability to facilitate process re-engineering opportunities. Demonstrates the ability to create and run simple queries. Includes all previous grade level expectations.

Ability to serve as a department project lead for medium scale (40-500 hours) department/corporate projects and/or maintenance activities as assigned. Includes the ability to communicate project team status updates verbally and in writing to all team members. Ability to identify potential projects risks and contingencies. Consider root cause analysis and identify process improvement opportunities.

Ability to elicit and document user stories for Agile system enhancement and solution development. Ability to document detailed business requirements to support configuration and system changes in support of smaller projects.

Understand end to end processes and downstream impacts when system and process changes occur. Organizes information and data to identify and explain major trends, problems, and causes. Includes all previous grade level expectations.

Serve as a subject matter expert for two (2) business processes and technical detailed knowledge.

Mentor less experienced staff in an informal setting. Responds to questions from internal and external customers. Act as a “coach” to staff learning department functions. Ability to document processes and procedures.

Ability to summarize verbally and in writing advanced analytical research that is understandable to the intended audience. Ability to facilitate meetings including preparing agendas, minutes, and other documentation as needed. Communicate any roadblocks or impacts to both management and business areas.

Performs application testing for maintenance and medium scale (40-500 hours) projects. Ability to write test plans, setup test data, execute test scenarios and document defects. Review and coordinate testing with business areas. Communicate test status and milestones to department and project management. Serve as a test lead on projects. Evaluate and effectively communicate testing defects and negative business impacts to ensure they are being addressed with a sense of urgency.

Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully.

Experience:

Prefer a Bachelor's Degree in one of the following; business administration, health planning and administration, information systems, computer science; and three years' relative experience.

Experience working with Salesforce or an equivalent solution that handles sales from quoting through Product lifecycle is highly desirable.

Knowledge:

Salesforce knowledge and/or experience preferred

Demonstrated knowledge of Agile and the Scrum framework

Knowledge of the health care industry and CBC corporate structure. Includes knowledge of standards, policies, and business practices and procedures for multiple departments/systems. Is familiar with those business services, systems and/or processes provided by external business partners.

Knowledge of data processing terminology and concepts. Includes a high level technical understanding of technologies such as Microsoft Office Suite, Crystal Reporting, Data Modeling and Intranet Technology as well as knowledge of batch and real-time processing environments.

Knowledge of online change methodologies (i.e. Remedy), Quality Center and Web-Based Products. Experience working with testing tools, such as HP WinRunner/QTP, and LoadRunner, especially for regression testing and performance measurement.

Knowledgeable and capable of conducting cost benefit analysis techniques.

Basic knowledge of software development processes and procedures

Knowledge of ANSI Standards as they relate to HIPAA legislation.

Leadership:

Ability to lead meetings and give presentations to both management and staff. Includes the ability to develop teamwork among diverse groups.

Skills:

Ability to analyze problems and issues, determine impact, and develop business solutions for system changes. Ability to act as a liaison and recommend solutions to a variety of departments, as well as other Plans and other external business partners.

Ability to plan, organize, lead and control projects. Includes the ability to effectively communicate in writing and verbally with technical and non-technical audiences. Also includes persuasion and negotiation skills to resolve differences with skill and understanding.

Ability to quantify and prioritize assigned activities, the ability to adapt to changing priorities, and perform duties with minimal supervision. Includes ability to act both independently and as part of a team.

Physical Demands:

While performing the duties of the job, the employee is frequently required to sit, use hands and fingers, talk, hear, and see.

The employee must occasionally lift and/or move up to 5 pounds. (Note: this statement was pre-populated)

Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions. Work requires visual acuity to perform close inspection of written and computer generated documents as well as a PC monitor. Working environment includes typical office conditions.

About Us

We recognize that work is a part of life, not separate from it, and foster a flexible environment where your health and wellbeing are prioritized. At Capital you will work alongside a caring team of supportive colleagues, and be encouraged to volunteer in your community. We value your professional and personal growth by investing heavily in training and continuing education, so you have the tools to do your best as you develop your career. And by doing your best, you’ll help us live our mission of improving the health and well-being of our members and the communities in which they live.

Full Time