Sr. VoIP Engineer

Tantus Technologies, Inc. (Tantus) - recognized by the Washington Post as a Top Workplace - is seeking a Sr. VOIP Engineer. In this role you will help review options, engage with vendors, and make recommendations on the future of VoIP for the client, as well as help to accelerate the configuration, deployment and cut over of the future VoIP and Contact Center applications, allowing for distribution of effort across voice engineers.

Location: This is a hybrid role in Washington, DC. Clearance: This position supports a federal contract and requires an active Public Trust.

What You'll Do

Collaborate with program engineering teams on voice system strategies looking towards the future of voice and supporting our cloud migration

Day-to-day management of a Cisco CUCM and UCCX environment, supporting 4 contact centers

Administration and management of Finesse and Upstream Works platforms

Lead the migration to a Cloud first posture

Supporting integrations between On-prem CUCM, WebEx calling, MSFT Teams and on-prem Cisco VTC rooms.

Coordinate and participate in planned maintenance activities to ensure voice and recording systems are properly implemented and maintained according to best practices with minimal impact to the business

Coordinate with the team to develop and maintain proper processes, procedures, security, and system documentation according to industry best practices and government regulatory requirements

Help evaluate new technologies and solutions to enhance the voice environment to serve strategic and tactical business objectives

Required Knowledge and Skills

Bachelor's degree or equivalent experience

10+ years’ experience in Information Technology

3+ years of advanced experience involving Cisco UC design, deployment, configuration and optimization

Deep understanding of VoIP in the enterprise and working with carrier SIP trunking

Expert in MGCP and SIP gateway configuration

Expert with Cisco UC and IPCCX, including, CUBE, Finesse and Upstream Works

Experience with Cisco's UC cloud solution

Experience with MSFT Teams

Familiarity with networking

Expert troubleshooting skills

Federal IT regulatory compliance experience

Exceptional work ethic and time management skills

Ability to work well both independently and part of a team

Strong written and verbal communication skills and a commitment to customer service

Abilities

Strong written/verbal communications skills

Able to engage face to face w/clients (professional appearance for video meetings)

Experience preparing technical documentation, including Visio diagrams and written SOP and systems documentation.

Nice to Haves

Cisco CUBE hands-on experience

CCNP in networking and/ or voice experience

Network (route/switch) experience

Salary Range

Salary range is $130,000-150,000/year. The salary range for this position reflects a variety of factors that influence compensation decisions, including skills, experience, training, certifications, and organizational needs.

Regular Full-Time