Customer Service & Operations Manager

Job Description

Benefits:

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Agency Support Staff

Seneca Insurance Agency in Cambridge, Ohio is seeking an ambitious individual as customer support staff to assist with day-to-day operations of the business. An award-winning agency based in Cambridge, Ohio specializing in Farm, Auto, Home, Life, Annuities and Commercial insurance. The hourly range is based on experience plus bonus opportunities!

Job Responsibilities

- Receive Phone Calls and Office Visitors

- Review and Process Client Changes, Additions, Revisions, Cancelations, Payments

- Proactively Schedule Annual Professional Insurance Reviews

- Keep Record of Customer Interactions, Transactions, Inquiries, and Comments

- Administer and Adhere to Agency Practices and Procedures

- Quote preparation and gathering information for final review

- Maintain Agency Database & Assist in Marketing Campaigns

Job Qualifications, Skills, and Abilities

- Must have Property and Casualty insurance license or willing to obtain

- Must be detail oriented and able to organize, prioritize, and multi-task

- Demonstrates Professional Demeanor

- Excellent Phone Communication Skills Required

- Manage Agency Correspondence Including Email, Fax, and Mail

- Previous Customer Service Experience Required

- Must have solid PC Skills, Basic Math Skills, and Strong Analytical Capability

- Working Knowledge of Microsoft Applications (Word, Outlook, Excel & PowerPoint)

- Must be comfortable with web-based software applications

Full-time