CSR

Job Description

Benefits:

Flexible part-time schedule (no nights or weekends)

Mentorship from the business owner get hands-on insight & coaching

Annual performance review with potential base increase

Listed pay of $18 to $21.50 depending on experience

Paid time off (including your birthday)

401(k)

401(k) matching

What Youll Do

As our Customer Service Representative (CSR), youll be the go-to connection point between homeowners and our skilled team of 1520 craftsmen. Youll manage job scheduling, customer communication, and day-to-day office operationsall while helping us grow our brand through creative marketing support.

Responsibilities

Coordinate home improvement projects from start to finish

Manage scheduling, phone calls, job tracking, and billing

Serve as the communication hub between clients and craftsmen

Support marketing initiatives (social media, promotions, local outreach)

Help manage CRM tools and maintain accurate digital records

Provide a welcoming and professional voice for our customers

Ensure the office environment runs smoothly and efficientlyQualifications

No degree required, we are looking for dependable candidates with admin or customer service experience

Natural communicator with strong written and phone skills

Microsoft Office tools (Outlook, Excel, Word, PowerPoint)Who We Are

At Handyman Connection of South Shore, weve spent 7 years delivering top-quality craftsmanship and personalized service across the South Shore.

Part-time