Oncology Scheduler- Receptionist

Job Description

JOB SUMMARY: Provides patient scheduling and check in. Greets, instructs, directs and schedules patients and visitors as well as answering incoming phone calls for appointment scheduling.

QUALIFICATIONS:

JOB SPECIFIC CORE COMPETENCIES:

Assist with ensuring excellent patient care by maintaining relationships through efficient greeting and positive demeanor.

Appointment scheduling, patient check in, updating patient information and verification of insurance.

Interfaced with hospital and other medical office administration to schedule referrals, patient exams and procedures.

Answering phones, maintaining medical records, and obtaining insurance authorizations.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Registers patients, establishes account numbers and schedules treatments and procedures with consideration for time available, physician preference and time needed for treatment according to Center guidelines.

If patient requests to be re-scheduled, secure relevant information and consult with Cancer Center Supervisor or their designate.

Obtains necessary information to verify third party coverage and benefits prior to admission.

Contacts patient to verify information and benefits.

Answers incoming calls, pages personnel as needed, checks patient records for required forms, inputs and retrieves information form computer systems.

Provides customer information to other providers or hospital departments.

Identifies inadequate or inaccurate physician documentation and forwards for correction.

Greets patients and visitors in person in a prompt, courteous, and helpful manner.

Checks in patients, verifies and updates demographic, insurance and other necessary information in the computer records.

Collects copayments and past due balances for accounts.

Handles and ensures all patient medical record information is scanned and documented appropriately based on clinic and hospital guidelines.

Copies, sorts and assembles documents as needed.

Observes waiting room and patient activity and notifies team of patient flow issues.

Performs other duties as assigned.

EXPECTED BEHAVIORS:

Meets productivity levels established by Department. Interacts collaboratively with internal and external customers.

Displays extraordinary customers service skills.

Ability to maintain composure under stressful situations.

Possesses a sense of responsibility, initiative, honesty and confidentiality.

Maintain satisfactory, regular and predictable attendance by reporting to work as scheduled and keeping unscheduled absences to a minimum.

EDUCATION AND EXPERIENCE REQUIREMENTS:

High school education or equivalent.

Three years successfully performing relevant duties in a physician’s office or similar outpatient setting. Knowledge of medical terminology used in an outpatient center.

Proficiency with software and hardware necessary to perform essential functions.

Mandatory Annual Continuing Education: Customer Service, Fire and Safety, Confidentiality-HIPAA, Infection Control, Corporate Compliance. Annual Unit Specific Competencies, and all education required by regulatory, accreditation bodies and/or Hancock Regional Hospital.

Full-time