Catering General Manager

Job Description

Description:

Position Title: General Manager, Catering

Location: Charlotte, NC

Status: Full-time, Exempt

Position Summary:

The General Manager (GM) is responsible for leading all day-to-day operations of the facility. The GM ensures financial success, operational excellence, guest satisfaction, and team development. This includes oversight of culinary operations, logistics and delivery, guest services, compliance, safety, outreach, and sales growth. The GM acts as a strategic partner to senior leadership and represents Iacofano’s Catering in the community.

Key Responsibilities:

- Lead all departments including kitchen, logistics, and guest services

- Ensure quality, consistency, and timeliness in all catering production and delivery

- Review and analyze weekly and monthly P&L statements

- Track KPIs: labor %, COGS, customer satisfaction, delivery efficiency, and incident rate

- Manage staffing, onboarding, scheduling, and performance reviews

- Conduct regular facility inspections and maintain safety compliance

- Maintain vendor relationships and control procurement costs

- Participate in and lead community events, outreach, and sales initiatives

- Collaborate with the Executive Chef on seasonal menu R&D

- Deliver weekly GM report to VP of OperationsRequirements:

Qualifications:

- 5+ years of management experience in catering, hospitality, and/or foodservice operations

- Proven leadership in a multi-department setting

- Strong understanding of P&L, KPI tracking, and budget development

- Experience with community outreach and local partnerships

- Proficient in Microsoft Office, Paylocity, and other business software tools

- ServSafe Manager, Allergen Safety, and CPR certifications preferred

Core Competencies:

- Leadership and People Development

- Financial Acumen and Accountability

- Operational and Strategic Execution

- Client and Community Engagement

- Communication and Cross-Department Collaboration

Work Environment:

- Hybrid kitchen and office management environment

- On-call availability and occasional night/weekend responsibilities

- Must be able to lift 25–50 pounds and work on your feet for long periods

Full-time