CUSTOMER SERVICE REP

Job Description

CUSTOMER SERVICE REPRESENTATIVE NEEDED.

CRM systems, Microsoft office experience. IMMEDIATE INTERVIEW

SUMMARY

A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. Successful, long established manufacturing company. Peekskill NY area. DYNAMIC FAST PACED FRIENDLY ENVIRONMENT.

GOOD BENEFITS. 50-60K RANGES

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Build sustainable relationships and trust with customer accounts through open and interactive communication

Manage incoming calls and emails from designated customer accounts

Identify and assess customers’ needs to achieve satisfaction

Process customer inquiries including quotes, orders, RMAs, complaints using Epicor ERP system

Respond promptly to customers with accurate, valid and complete information regarding order status, delivery, changes and all related matters by using Epicor ERP system

Work together with sales, engineering and production to resolve customer complaints and assist in providing appropriate solutions and alternatives.

Maintain customer and contact records in CRM system.

Follow communication procedures, guidelines and policies

QUALIFICATIONS

High School Diploma

College Degree a plus

1-2 years in Customer Service or Sales Support role

Familiarity with CRM systems and practices

Proficiency in Microsoft Office

PROFESSIONAL SKILLS

Strong interpersonal communication skills, both written and verbal.

Strong organizational skills

Flexible and self-motivated

Ability to multi-task, prioritize and manage time effectively

Eagerness to satisfy the customer

Full-time