Test Scheduler

Job Description

Description:

Work Location: 2106 Harrisburg Pike (Suite 200) Lancaster, PA 17604

We offer competitive pay as well as PTO, Holiday pay, and comprehensive benefits package!

Benefits:

Health insurance

Dental insurance

Vision insurance

Life Insurance

Pet Insurance

Health savings account

Paid sick time

Paid time off

Paid holidays

Profit sharing

Retirement plan

Free parking

GENERAL SUMMARY

The Test Scheduler is responsible for scheduling clinical tests and procedures (local anesthesia) for patients. The Test Scheduler must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Test Scheduler will multitask and handle obstacles with outstanding customer service skills.

Requirements:

ESSENTIAL JOB FUNCTION/COMPETENCIES

Responsibilities include but are not limited to:

Schedules clinical tests and procedures for patients either by phone or in person, based on the physician’s orders and the medical practice protocol in a timely manner

Utilizes appropriate technologies to match physician/facility availability with patient’s preferences in terms of date and time

Ensures proper prior authorization and insurance verification information was obtained prior to scheduling

Clearly communicates and educates patients about pre- and post-operative instructions

Communicates with physicians/clinicians and other staff about any patient concerns/issues

Communicates with patients regarding the scheduling process, delays, etc.

Returns phone calls from patients, regardless of the nature of the call, within a 24 hour timeframe

Creates patient procedure packets and posts on patient’s online portal or, when patient requests, mails via USPS mail

Collaborates with other departments to resolve any patient questions and issues

Create a positive working relationship among the physicians and KUS staff; demonstrate respect; proactively communicate with others

Handles all patient interactions politely and professionally

Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training.

CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS

N/A

KNOWLEDGE SKILLS ABILITIES

Knowledge of medical practice protocols related to scheduling procedures and surgeries

Skill in maintaining patient information in the electronic medical record

Delivers exceptional patient service throughout all interactions.

Excellent verbal and written communication skills

Excellent organizational skills and attention to detail.

Customer-oriented with ability to remain calm in difficult situations.

Display exceptional customer service skills.

Delivers exceptional patient service throughout all interactions.

Skill in using computer programs and applications including Microsoft Office.

Ability to build relationships with patients and display empathy and compassion to patients.

Ability to work independently and manage deadlines.

Ability to work with other team members and patients in a courteous and cooperative manner.

Complies with HIPAA regulations for patient confidentiality.

Complies with all health and safety policies of the organization.

Customer-oriented with ability to remain calm in difficult situations.

EDUCATION REQUIREMENTS

High School Diploma or equivalent required.

EXPERIENCE REQUIREMENTS

Minimum one year of experience in medical practice setting, preferably in a test or surgical scheduling position.

REQUIRED TRAVEL

N/A

PHYSICAL DEMANDS

Carrying Weight Frequency

1-25 lbs. Frequent from 34% to 66%

26-50 lbs. Occasionally from 2% to 33%

Pushing/Pulling Frequency

1-25 lbs. Seldom, up to 2%

100 + lbs. Seldom, up to 2%

Lifting - Height, Weight Frequency

Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33%

Floor to Chest, 26-50 lbs. Seldom: up to 2%

Full-time