Help Desk Support Admin, On-Site Role, Stable Company, Expanding Firm

Job Description

Great Opportunity with a Very Stable Rockland County Based Company.

Newly Created role due to recent-current Company Expansion.

Collaborative-Team Based Environment. History of Internal Promotions.

Desired Skills/Experience:

Experience working for a high-urgency-culture type firm with solid proven help desk support skills (desk side support and remote support.

Must have Strong-Professional-Articulate Oral Communication skills.

Experience Supporting remote employee desktop access/virtual desktop troubleshooting connectivity

Experience supporting Office 365 (o365 office365) for on-site and remote employees;

Experience with any of the following: working backup or junior windows admin; Outlook and MS Office Support (Office 365), Experience with network connectivity troubleshooting for remote and on-site employees; Cisco and/or VMware and/or Firewalls and/or File/Data back up and restores.

Experience with Mobile Device and related Wi-Fi Connectivity and support

Ready and willing to work in a role with very frequent user support and user interaction (prioritizing phone and email end user requests; technical issue resolution due to user error or computer/PC error; documentation of user issues and logging/tracking/documenting support calls-emails along with resolutions and current status)

Experience using a help-desk-logging or ticketing system is preferred.

Experience working in a similar role for a Healthcare or Hospital type organization is a plus.

Preferred: Training/certification (A+, Network+, MCP, MCSE, CCNA, CCNP, ASA, VCP, etc.) and-or College Degree in Computer Science or a similar field is preferred.

Very Good Salary and Excellent Benefits.

Modern Workplace philosophy with a focus on end results. Culture of using the best available technology to solve and improve the quality of life for real-time patients with chronic illnesses and diseases. Our people enjoy making a real difference and helping the lives of others.

Full-time

Hybrid remote