Aftermarket Product Manager
Description:
Job Description
Targeted Years of Experience: 0–3 years
Key Responsibilities:
Support planning, forecasting, pricing, and sales program management for aftermarket products.
Ensure alignment of aftermarket strategies with Sales, Product Management, Engineering, Operations, and Distribution teams.
Provide front-line customer support by managing a high volume of queries through tickets and seller platforms.
Resolve common customer inquiries such as:
“Where is my order?”
“Where is my refund?”
Navigate multiple platforms to investigate and resolve order-related issues efficiently.
Confidently work independently, including weekends and alternate shifts to support the Ireland-based team.
Flex working hours to ensure weekend coverage as needed.
Handle WFM (Workforce Management) tickets and process special orders.
Utilize tools such as SAP, Order Manager, and Excel to manage and resolve customer issues.
Deliver clear and professional communication, both written and verbal.
Approach complex or ambiguous challenges with a solution-focused and proactive mindset.
Education/Certifications:
No formal educational requirements.
Relevant work experience is acceptable in place of formal education.Company Description
What you need to know about us
We are Connectors. We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!
We are Collaborators. You’ll be working with a wholly-owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.
We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!