Senior Deskside Technician

Our company is developing and you can expand your career along with it.

Working in a fast paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry, and play a key role in ensuring the successful delivery of a premium IT support service.

Key Responsibilities

Deploy patches on all machines (excluding servers) in collaboration with client,

Validate and implement updates of business applications on the current master image based on Windows 10,

Validate the master on all new machines in case of acquisition of new model of machines,

Support and document IOS issues (iPhone / iPad),

Identify and document tasks that can be handled by L1 and L2 - shift left,

Perform first diagnosis of network issues and qualify them - escalate them to the appropriate support group / network provider,

Perform tests to validate changes of infrastructure in collaboration with client providers,

Cover the 3rd level support of the system architecture - which means: Solve issues, usually complex, for which an expertise is required and find sustainable solutions to resolve recurring issues - Incident avoidance,

Each change should be tested and documented according to client instructions / procedures,

Help the 1st and 2nd level support to resolve non resolved support requests,

Maintain post master scripts (VBS. DOS. PowerShell) for the installation of new applications and updates (average 2 per month),

Test and adapt the master scripts for the installation on the new machines. On average 2 new models per annum,

Take part in maintenance operations of the computer equipment with the support team,

Create and maintain scripts to automate the installation of applications.

Professional skills and required qualifications:

In order to ensure the good execution of the mission, the 3rd Level Technician will need to demonstrate similar experiences with other companies and should have the following experiences and skills:

Expertise in office 2010 tools,

Expertise of Windows 10,

Expertise of DOS and VBS,

Knowledge of PowerShell,

Knowledge of Windows 2008 server,

Knowledge of IOS - iPhone / iPad,

MS certified preferable,

Successful experiences of a transition phase, trained on ITIL V3 and ideally ITIL certified,

Working knowledge of project management - certification is preferable,

Knowledge on backup / restore tool is required,

Advanced knowledge of virtualization,

E-mail systems,

Microsoft Sharepoint,

Advanced knowledge of networking and telecommunications,

Expertise with Microsoft Active Directory, user profiles, security groups and permissions for MS Windows,

Telephony (traditional, IP, Mobile),

Connectivity's technologies (ADSL, UMTS, ISDN, WiFi),

Language skills: fluent in Dutch and good level of English.

Behavioral skills required:

Excellent customer-facing skills and interpersonal skills,

Independent and pro-active thinking,

Relationship builder both within the team and across the whole office,

Personal resilience and able to complete projects in some tight timescales,

Good time management and prioritization practices.

What's next:

It's best to apply today, because job postings can be taken down and we wouldn't want you to miss this opportunity. In case you need further information, just send us a message at and we'll be happy to assist!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain

or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

About us

We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.

Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.

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