Desktop Support Technician
Description:
Job Description
Deskside Support Role 4230 Research Blvd
Top 4 Skills Travel, Flexibility, PC Break/fix, and Customer Service Shift M-F 8 am-5 PM EST. Travel mandatory Deskside role troubleshooting of hardware and software images, PC Refreshes tasks, OT, mileage, overnight stays, travel out of stay. A+ certification is a plus, experience a minimum of 12 months Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally. US Citizenship required for GE Aerospace due to Export Control Government regulations.
What will the primary day-to-day responsibilities entail for this person?
Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects.
Experience working in enterprise environment.
Be physically able to lift up to 40lbs, bend, crawl, and lay in order to support customer
computer systems.
Be able to be on feet and physically walk potentially a good portion of the day while
visiting customers work area.
conversion salary $21-23
Company Description
At AA2IT, we deliver solutions that align with your business goals, built on innovation, backed by a team of experts, and guided by measurable outcomes.
Full-time