Service Project Manager - Fire/Security

COMPANY OVERVIEW

At Master Technology Group, Inc. (MTG), a team of talented individuals are shaping the future of technology integration. We have created a community of great people who show an uncommon level of care for our clients, colleagues, and community. We're looking for excited and motivated individuals who are as excited to build this organization as we are. Isn't it time you were a part of something great?

JOB SUMMARY

MTG specializes in the design, installation, and service of commercial property technologies locally and nationally.

The Service Project Manager - Fire/Security will be res ponsible for estimating, proposing, an d coordinating the execution of projects for our local and national clients. The product focus will be fire alarm, access control, video surve illance, and intrusion solutions, but knowledge of other low-voltage disciplines is helpful.

An MTG Service Projec t Manager must provide excellent customer service and maintain st rong professional relationships with our team members, coordination teams, clients, vendors, a nd partners.

The position demands strong communication skills, organization, and multi-tasking capabilit ies to manage and process a high volume of project activity daily.

The Service Project Manager-Fire/Security reports to the Manager of Local Service .

KEY DUTIES AND RESPONSIBILITIES

Work closely with the Business Development team, clients, and prospects to assess and qualify opportunities and solutions

Work directly with clients, prospects, trade partners, Local Service Providers (LSPs) and MTG Design team members to design solutions and build project scopes

Determine necessary materials, labor, equipment, and other costs to create accurate project estimates

Utilize MTG-created templates to create comprehensive proposals, SOWs, warranty statements, and other project-related documents

Provide excellent customer service and maintain strong professional relationships with our clients, vendors, partners, and fellow team members

Coordinate service requests with client and scheduler based upon availability of the job site and field personnel

Understand and effectively communicate project details to vendors, LSPs, and internal resources

Coordinate site access, materials, tools, and other resources to ensure preparedness for service calls when necessary

Provide timely and accurate communications to clients, partners, LSP's and MTG management

Enter detailed costs and markup into the ERP system to ensure profitable service billing

Oversee and direct execution of low voltage/technology work both on a local and national level

Direct workforce, whether MTG field staff and/or subcontractors, to ensure adherence to plans, schedules, contract specifications, applicable codes, safety programs, and best trade practices both on a local and national level

Solicit competitive material pricing and manage timely material delivery, return, and credit

Solicit any equipment rental pricing and manage timely delivery and return

Solicit labor bids and select and manage LSPs

Conduct project kick-off and status meetings to ensure alignment with the overall project

Timely entering of opportunities to help with revenue and workforce planning

Maintain knowledge of industry technology/products, standards, requirements, and processes

Other related and organizational duties as required or assigned

Work closely with the Finance department to meet project AR and AP responsibilities QUALIFICATIONS

5+ years of low-voltage industry experience required

1-3 years proven experience estimating and project managing fire alarm, access control, video surveillance, and intrusion solution installations

Strong understanding of low-voltage systems and practical field experience

High school graduate or equivalent (minimum)

Strong time management and organizational skills

Strong problem-solving and decision-making abilities

C o m pu t e r p r o fic i ency in a Wi ndo ws en v i r o nm ent u s i n g M S Off i ce (Out l o o k, E x cel, W o r d )

Strong written, oral, and interpersonal communication skills

Willing and able to multi-task in a fast-paced, multi-project-based environment PERFORMANCE MEASUREMENTS

Understanding of the key duties and responsibilities of the position

Desire and effort to perform the role in its entirety

Competence and capacity to perform the key duties and responsibilities of the position effectively

Accuracy of estimating

Ability to effectively troubleshoot issues and execute efficient resolutions

Effectiveness of managing multiple projects to successful completion, on time and budget

Effectiveness of managing necessary detail-oriented tasks that are part of a project manager's responsibility

Ability to work in a team environment and maintain effective working relationships with fellow team member

Ability to meet expected levels of quality and customer satisfaction

Ability to complete assigned tasks promptly and meet project deadlines

Ability to be a valuable member of a project team and willingness to maintain a "whatever it takes" attitude

Quality and effectiveness of:

Analyzing facts, problem-solving, decision-making, and demonstrating sound judgment

Verbal communications

Written communications such as emails, letters, reports, etc.

Ability to work in a team environment and maintain effective working relationships

Reliability (attendance, punctuality, meeting deadlines, etc.

Alignment with and demonstration of MTG's Core Values:

People First: Exceed expectations of responsiveness, performance, communication, and customer first

Above and Beyond: Consistently doing more than what is reasonably expected with "whatever it takes" attitude

Sense of Urgency: Prioritizing tasks and maintaining focus to achieve results by responding to questions and requests promptly

Team Player: Maintaining a positive attitude and treating others in a respectful and supportive manner. Willingness to share knowledge and best trade practices with fellow employees

Do the Right Thing: Always acting with honesty and integrity to inspire the trust of others

COMPENSATION AND BENEFITS

Base Salary $80,000 - $90,000+ DOQ

Incentive Plan(s)

Car Allowance

Phone Stipend

Medical, Dental & Vision Insurance

401k Match

PTO

Nice Healthcare

Life Insurance - Company-provided

STD / LTD - Company-provided

Employee Referral Bonus

Development Opportunities

Master Technology Group is proud to be an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local laws.