IT Desktop Support Technician

We are seeking an IT Desktop Support Technician to join our team. The ideal candidate will possess a basic level technical background, good problem-solving skills, and a passion for providing exceptional customer service. As an IT Desktop Support Technician, you will be responsible for providing technical assistance and support to our employees, ensuring their technology needs are met efficiently and effectively.

Responsibilities:

·Provide technical support to end-users via phone, email, remote support, and in-person.

·Responding to tickets through our ticketing system.

·Troubleshoot and resolve hardware and software issues for desktops, voip phones, laptops, printers, and other peripherals.

·Install, configure, and maintain desktop operating systems and software applications.

·Set up and configure new user accounts and equipment.

·Perform desktop administration tasks across many devices.

·Collaborate with other IT team members to escalate and resolve complex issues.

·Perform hardware and software upgrades as needed.

·Assist with IT projects and initiatives as assigned.

·Manage and support our AV Conference Rooms.

Requirements:

·1-3 years experience in desktop support, or related field.

·IT certifications such as CompTIA A+, Network+ are a plus

·Proven experience in a Desktop Support Technician role providing Level 1-2 support, preferably in a corporate environment in a fast-paced environment supporting end-users.

·Strong knowledge of Windows operating systems and Office 365.

·Experience with Active Directory, Azure Active Directory, Exchange Admin Center, SharePoint Admin Center, 365 Admin Center.

· Strong knowledge of IOS / Android devices a plus

·Excellent troubleshooting and problem-solving skills.

·Ability to effectively prioritize and manage multiple tasks in a fast-paced environment with unforeseeable requests.

·Strong interpersonal and communication skills, with a focus on delivering exceptional customer service.

·Experience with MDM a plus

·Demonstrated expertise in researching and testing new solutions that involves reading documentation, instructions, KB articles or escalating to Vendors for further resolution.

Please note that the salary information shown below is a general guideline only. Salaries are based upon candidate experience and qualifications, as well as market and business considerations.

Summary pay range: $50,000-$60,000

Benefits

Bryan Construction is pleased to offer a comprehensive array of valuable benefits to protect your health, your family, and your way of life. We offer Health, Dental, Vision, Health Savings Account (H S A), Accident Coverage, Company Sponsored Basic life and AD&D, Voluntary Life and AD&D, Disability, Employee Assistance Program (EAP), Vacation, Sick Leave, and 401K with Company Matching.

EEO/AA Statement

Bryan Construction is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by laws.

Application Deadline: June 2nd, 2025

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