Concierge Security Account Manager

GardaWorld Security Services is Now Hiring a Concierge Security Officer!

Ready to suit up as a Concierge Security Supervisor?

What matters most about a role like this is your sharp eye, capturing every detail as you scan a series of screens. Tell us about your strong observation skills with attention to detail.

As a Security Officer – Concierge, you will be the person spotting threats before they escalate in environments such as a security operations centers, call centers, parking gatehouses, etc.

What’s in it for you:

Site Location: Sparrows Point, MD

Set schedule:

FULL-TIME

8:00AM-4:00PM MONDAY - FRIDAY

Competitive hourly wage of $25.81 / HOUR (DailyPay is available for GardaWorld employees!)

A comprehensive benefits package including medical, dental, and vision insurance plans, a 401(k) retirement savings plan with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options

Career growth opportunities at GardaWorld

Uniform provided at no cost

Responsibilities of Concierge Security Supervisor

Monitor security systems to detect any suspicious activity

Document observed events and incidents, writing detailed reports

Respond quickly to incidents or potential threats

Conduct regular patrols to ensure the safety of the premises

Control access to secure areas and verify the identities of visitors

Analyze security systems to identify potential vulnerabilities or malfunctions

Collaborate with law enforcement in case of serious situations or emergencies

Ensure the safety and protection of individuals and property

Work a minimum of 8 hours in each frontline post (e.g., Screening Officer, Rover, Control Desk) every 6 months.

Participate in quarterly service reviews and performance reporting with the client.

Perform monthly training audits and submit results to the Regional Training Manager.

Monitor scheduling, staffing levels, and overtime to ensure budget compliance.

Assist with recruiting, onboarding, and certification of new hires at the site.

Implement incident escalation protocols and ensure timely, accurate reporting.

Conduct regular post inspections, performance evaluations, and coaching sessions.

Ensure all personnel files, training records, and compliance trackers are current and audit ready.

Lead, train, and support all site-level Security Officers and Supervisors

Qualifications of a Concierge Security Supervisor

Be authorized to work in the U.S.

Be able to provide documentation of High School Diploma or GED

Be able to ace (and pass) an extensive screening process

Strong report writing skills

Sharp visual activity and exceptional concentration skills

Strong proficiency with technology

3+ years of progressive leadership experience in security, military, logistics, or facility management.

You have a valid driver's license.

You are 21 years of age or older.

Prior experience managing large-scale security operations at logistics, warehouse, or distribution centers.

You have a valid CPR certification.

Proficient with Microsoft Office, security software (WinTeam), and training platforms (LMS/Vector).

Emergency response and incident command experience.

If you’re ambitious with an entrepreneurial spirit – someone who wants to be a GardaWorld Ambassador – a promising career awaits you!

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe.

Not the job for you? Make sure to check out all our jobs! We also have tactical, concierge, and even casual roles available.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License Number: 106-4287