Clinical Program Coordinator

Overview:

Join Our Impactful Team at Health Connect America!

Before you get started on your journey with Health Connect America, take some time to learn more about us. Health Connect America and its affiliate brands are leaders in providing mental and behavioral health services to children, families, and adults across the nation. We provide our services directly to those in need whether that be within a person's home, their community, or in one of our office settings. HCA is honored to be a part of the communities we serve and the clients we walk alongside as they embark on a journey to self-improvement and more fulfilling lives. At Health Connect America, we are dedicated to making meaningful connections every day through creating quality, affordable opportunities for individuals and families to achieve their greatest potential in a safe, positive living environment.

Come make a difference and grow with us!

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Responsibilities:

The Clinical Program Coordinator plays a key role within the program by supporting clinical, operational, and administrative functions to ensure the delivery of high-quality care. This position serves as a clinical and operational resource to the team, providing mentorship, promoting best practices, and assisting in the smooth day-to-day functioning of the program. At the discretion and request of the Program Director, the Clinical Program Coordinator may also provide direct care services.

Essential Duties & Responsibilities:

May provide direct care services to assigned clients and must document services in accordance with HCA standards and all applicable state and payer requirements.

Serve as a role model of best practices, consistently demonstrating professional standards and adherence to all required timeframes, documentation expectations, and operational procedures.

Participate in treatment team meetings to support comprehensive care coordination.

Complete and submit all required documentation accurately and within required timeframes.

Review ongoing treatment-related documentation for completeness and clinical appropriateness.

Model adherence to clinical and administrative procedures and promote a culture of accountability and excellence.

Communicate effectively with referral sources, clients, families, and internal team members.

Assist in coordinating and overseeing day-to-day operations which may include:

Marketing and business development

Respond to questions, disseminate or explain information, and address complaints from clients, employees, and other stakeholders

Client admissions and service authorizations

Billing and payroll coordination

Customer and referral source relations

Staff scheduling and coordination of training

Chart audits and documentation compliance

Assist in recruitment, hiring, onboarding, training, and orientation of staff

Support preparation of meeting agendas and facilitate staff meetings as needed

Assist in the development and implementation of the region’s annual strategic plan.

Support preparation of the region’s annual budget and assist with review and analysis of monthly financial statements.

Contribute to marketing efforts and strategic development of the region in alignment with budget and growth goals.

Coordinate and assist with activities and audits to ensure compliance with all applicable regulations, payer requirements, and accreditation standards.

Supporting staff pursuing professional licensure by providing ongoing licensure supervision

As a licensed clinician working for Health Connect America your NPI number will be used to bill for services performed by those being supervised by you.

As a licensed clinician you will be responsible for ensuring that your credentials remain current, you comply with all training requirements, and you are adequately supervising your staff.

Provide ongoing mentorship and support to team members, serving as a model of professionalism and efficiency.

Ensure own practice and support of team activities consistently meet quality benchmarks, timelines, and organizational policies. Qualifications:

Master’s degree in Counseling, Social Work, Marriage and Family Therapy, Psychology, or a related behavioral health field.

Licensure or license-eligibility as required by state regulations (e.g., LPC, LCSW, LMFT).

Experience in clinical mental health services, preferably in community-based settings.

Experience in leadership and management is preferred.

Be Well with HCA:

We recognize the importance of self-care and work/life balance.

We offer flexibility in scheduling and provide all employees access to our Employee Assistance Program (EAP), which includes 8 mental health counseling sessions annually.

Full-time HCA employees enjoy paid time off, paid holidays, and a comprehensive benefits package that includes medical, dental, vision, and other voluntary insurance products.

Additional benefits include:

Access to a Health Navigator

Health Savings Account with company contribution

Dependent Daycare Flexible Spending Account

Health Reimbursement Account

401(k) Retirement Plan

Benefits Hub

Tickets at Work

Employment at Health Connect America and it's companies is contingent upon meeting the requirements of a comprehensive background investigation prior to joining our team.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information on Equal Opportunity, please click here Equal Employment Opportunity Posters